Our behaviours: leading by example

We prioritise patients in every decision we take: everything we do is directly connected to our purpose of improving outcomes – not a process, not an organisation, not a profession – but the people who are at the heart of all that we do.

We listen and learn: we believe everybody has good ideas and has the right to be listened to carefully and thoughtfully. We respect and support each other, building trust and empowering one another and staff across the NHS, to achieve the highest standards.

We are evidence-based: we listen to the people and communities we serve, we look at insight and evidence and we measure our outcomes, so that our decisions are objective and we understand their impact.

We are open and transparent: we are accountable and we take individual and collective responsibility for our actions. We act with integrity and we are transparent about the decisions we make, the way we operate and the impact we have.

We are inclusive: we work in partnership with patients, clinicians in the NHS, the public and our partners because we get the very best outcomes when we work together with common purpose.

We strive for improvement: we believe we can always do better for patients and will challenge and seek challenge. We share ideas and knowledge and take risks because we believe in innovation and learn from our mistakes.