Contact us

The NHS England customer contact centre handles general enquiries, freedom of information requests and complaints. If you require non-urgent medical advice please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111.

For emergency medical attention, please dial 999 or attend your local accident and emergency department if you are able.

There is also a wide range of helpful information available online at www.nhschoices.nhs.uk

Write to:
NHS England
PO Box 16738
Redditch
B97 9PT

Telephone:
0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

Email: england.contactus@nhs.net

How to make a complaint to NHS England

How to make a Freedom of Information request to NHS England

Media enquiries

Journalists wishing to contact the NHS England national and regional media teams should use the following numbers:

To contact the national media team during normal office hours please call:

  • 0113 825 0958
  • 0113 825 0959

For urgent out of hours media calls, the duty press manager can be contacted on 07768 901293.

Queries can also be sent to nhsengland.media@nhs.net Please provide full details of your request and your contact information. This mailbox is constantly monitored.

To contact the regional media teams, please use the following numbers:

London and the South

In hours: Please dial 0207 9323911 or email england.lsmedia@nhs.net

Out of hours: For media enquiries for the whole of London and the South  – 0844 8222 888 and ask for a message to be sent to pager LON01 [L O N zero one]

Midlands and East of England

In hours: Media enquiries regarding East Midlands, East of England or West Midlands please dial the Media Hub on 07824 463578: or email media.hub@nmecomms.nhs.uk.  For general communication enquiries, please email midsandeast@nmecomms.nhs.uk.

Out of hours: Media enquiries regarding East Midlands, East of England or West Midlands please dial communications on call – 07623 503829. Please state in the message which geographical area your enquiry relates to, e.g. East Midlands, East of England or West Midlands.

North

For media queries relating to the North region please call:

  • North East – 0191 210 6493
  • North West –  07824 463578
  • Yorkshire & Humber –  07824 463578

Outside office hours please call: 07824 463578

Please note that these teams can only respond to enquiries from journalists. If you are a member of the public, please call 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: england.contactus@nhs.net.