The NHS England customer contact centre handles general enquiries, freedom of information requests and complaints. If you require non-urgent medical advice please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111.
For emergency medical attention, please dial 999 or attend your local accident and emergency department if you are able.
There is also a wide range of helpful information available online at www.nhs.uk
PO Box 16738
Telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Journalists wishing to contact the NHS England national and regional media teams should use the following numbers:
To contact the national media team during normal office hours please call:
For urgent out of hours media calls, the duty press manager can be contacted on 07768 901293.
Queries can also be sent to firstname.lastname@example.org Please provide full details of your request and your contact information. This mailbox is constantly monitored.
To contact the regional media teams, please use the following numbers:
London and the South
In hours: Please dial 020 3182 4984 for London or 020 3182 4998 for the South of England or email email@example.com
Out of hours: For urgent media enquiries for London dial 0844 8222 888 and ask for a message to be sent to pager LON01 [L O N zero one], for the South of England dial 0844 8222 888 and ask for a message to be sent to pager SCOMM01 (S C O M M zero one).
Midlands and East of England
In hours: Media enquiries regarding East Midlands, East of England or West Midlands please dial the Media Hub on 07824 463578: or email firstname.lastname@example.org. For general communication enquiries, please email email@example.com.
Out of hours: Media enquiries regarding East Midlands, East of England or West Midlands please dial communications on call – 07623 503829. Please state in the message which geographical area your enquiry relates to, e.g. East Midlands, East of England or West Midlands.
For media queries relating to the North region please call:
Outside office hours please call: 07824 463578
Please note that these teams can only respond to enquiries from journalists. If you are a member of the public, please call 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: firstname.lastname@example.org.
If you require non urgent medical advice please ring 111.