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Dynamic support register and Care (Education) and Treatment Review policy, code of practice and toolkit

The Dynamic support register and Care (Education) and Treatment Review (C(E)TR) policy, code of practice and toolkit provide: a solid framework to ensure C(E)TRs are delivered at a consistently high standard across England support to systems to help them develop effective and consistent registers of all people with a learning disability and autistic people, including […]

Patient safety

Huddle sheets Project Sphere, a working group seeking to improve patient safety across dentistry, has produced the huddle sheets. These aim to embed the practice of undertaking safety huddles which are regularly performed across secondary care, amongst primary oral health and dental care teams. Through encouraging non-judgemental, open reflection when anticipating and reviewing patient safety […]

Integrated care boards, integrated care systems and Freedom to Speak Up

Freedom to Speak Up is one way of ensuring our NHS people have a voice that counts, which is central to our NHS People Promise. The following information clarifies the expectations of integrated care boards (ICBs) and integrated care systems (ICSs) in relation to Freedom to Speak Up. Context In June 2022, NHS England and […]

Resources

Primary care improvement community The primary care improvement community has over 10,000 members and growing. It is a virtual community for all who work in and around general practice and primary care across England, and are involved in facilitating innovation, improvement and transformation. This spreads good ideas more quickly, helping to accelerate local change and […]

Universal general practice improvement support

Modern general practice ‘how to’ guides We offer five ‘how to’ guides to support practices moving to a modern general practice model. These guides include quick wins and tips from practices who have implemented this model. The guides cover five elements of the modern general practice model: How to create highly usable telephony journeys. How […]

Embedding into management systems and processes

To establish and sustain an effective management system requires a system and providers to have developed, or at least be developing, all the other four components. What this looks like in practice Develop an explicit management system that aligns with the strategy, vision and purpose of the organisation at board level and throughout all workforce […]

Building improvement capability and capacity

What this looks like in practice Identify or create an improvement methodology to use across your entire organisation, ensuring a local and systemic way of practising improvement. Give all people access to improvement training and support, so that everyone can run improvement projects and continuously improve their daily work. Determine how success will be measured […]

Developing leadership behaviours

What this looks like in practice Have a clear leadership development strategy in place outlining capability requirements and access to training. Understand current leadership styles and approaches through board development sessions identifying strengths and gaps for each individual and as a team. Create leadership stability and continuity of approach. Support leaders across the system to […]