Call statistics to the NHS 111 service up to and including July 2013 from the 33 sites providing this service and able to provide data at this time.

The main findings for July 2013 were:

In July, there were 581,428 calls to the NHS 111 service, with 93.9% of these calls from people directly dialling 111. Scaled up, this would represent 9.1 million calls per year across England to the NHS 111 service.

 In July, 96.1% of answered calls made to NHS 111 were answered within 60 seconds. Of all calls offered 1.1% were abandoned after waiting longer than 30 seconds.

The average length of a call episode for July was 14 minutes 54 seconds, with 84.9%  of callers receiving a triage and 10.3%  of answered calls called back.

 On average 28.1% of call time was handled by clinical staff for all calls in July.  Nine sites are currently able to submit this data, due to the data being classed as commercially sensitive by some providers.

More detailed tables and further information can be found in the statistical release below:

NHS 111 MDS July Statistical Annex (DOC, 623KB)

Data

111MDS July 2013 National Data (XLS, 479KB)

111MDS July 2013 London Data (XLS, 713KB)

111MDS July 2013 M&E Data (XLS, 793KB)

111MDS July 2013 North Data (XLS, 485KB)

111MDS July 2013 South Data (XLS, 496KB)

Pre-Release Access

Pre Release Access List – Monthly NHS 111 – 6th September 2013

Google PDE Application

You can also access the NHS111 dataset from the Google PDE link below, this graphically represents the call level data from all 111 sites.
http://www.google.com/publicdata/explore?ds=lju6n4rotpmqg_

Contact Us

You can obtain further details by contacting the relevant statistical team at the following address:

NHS 111 Team
NHS England
8E12 Quarry House
Quarry Hill
Leeds
LS2 7UE
Email: Unify2@dh.gsi.gov.uk