This page is no longer being updated; the latest NHS 111 data are available via the NHS 111 Minimum Data Set landing page.
This page will continue to hold the superseded NHS 111 data releases.
The 111 number provides an easy to remember route into the NHS for all those who are unclear about which service is best placed to meet their needs.
The latest NHS 111 Minimum Data Set spreadsheets and text files, Statistical Notes for 2015-16, and a link to background information, are at NHS 111 Minimum Data Set 2015-16. There were 987,107 calls offered to the NHS 111 service in England in June 2015. This was an average of 32,904 per day; the lowest average […]
The latest NHS 111 Minimum Data Set spreadsheets and text files, Statistical Notes for 2015-16, and a link to background information, are at NHS 111 Minimum Data Set 2015-16. There were 1,184,177 calls offered to the NHS 111 service in May 2015, which was an average of 38,200 per day, the second largest average since […]
The latest NHS 111 Minimum Data Set spreadsheets and text files, Statistical Notes for 2015-16, and a link to background information, are at NHS 111 Minimum Data Set 2015-16. There were 1,130,894 calls offered to the NHS 111 service in April 2015, or 37,700 per day, more than February and March 2015 (each 36,700 per […]
There were 1,137,856 calls offered to the NHS 111 service in March 2015, or 36,705 per day, similar to 36,679 per day in February 2015. Of calls answered by NHS 111 in England in March 2015, 92.1% were answered within 60 seconds. This was less than in February 2015 (93.2%) and the average for 2014 […]
There were 1,027,000 calls offered to the NHS 111 service in February 2015 This was 36,679 per day, which is fewer than in December 2014 and January 2015, but more than in every other month since NHS 111 started. Of calls answered by NHS 111 in England in February 2015, 93.2% were answered within 60 […]
There were 1,166,768 calls offered to the NHS 111 service in January 2015, or 38 thousand per day. This was fewer than the 1,398,166 in December 2014, but larger than every other month since NHS 111 started. Of calls answered by NHS 111 in England in January 2015, 92.3% were answered within 60 seconds. This […]
Of calls answered by NHS 111 in December, 79.4% were answered within 60 seconds. This was far lower than in November 2014 (90.6%), which was previously the lowest proportion in 2014. Since NHS 111 began in 2010, only March 2013 was lower (78.3%). In December 2014, 6.1% of calls were abandoned after waiting longer than […]
Of calls answered by NHS 111 in November, 90.6% were answered within 60 seconds, less than in October (94.7%). So far in 2014, the standard of 95% calls answered in 60 seconds was only met four times: January, February, August and September. In November 2014, 2.2% of calls were abandoned after waiting longer than 30 […]
The latest data for October 2014 comprises all 45 NHS 111 sites. Population estimates have been improved and now use consistent Office for National Statistics sources rather than a mix of data from 111 providers. Of calls answered by NHS 111 in October, 94.7% were answered within 60 seconds, less than in September (96.1%) and […]
The latest data for September 2014 comprises all 45 NHS 111 sites. Of calls answered by NHS 111 in September, 96.1% were answered within 60 seconds, fewer than in August (96.3%) but more than the six months before August. In September 2014, 0.8% of calls were abandoned after waiting longer than 30 seconds without being […]