NHS 111 Minimum Data Set

The 111 number provides a new, easy to remember route into the NHS for all those who are unclear about which service is best placed to meet their needs. This publication supplies data to help asses the efficiency and effectiveness of the 111 service across all live sites.
NHS 111 minimum data set published before December 2011

NHS 111 Statistics – March 2015

There were 1,137,856 calls offered to the NHS 111 service in March 2015, or 36,705 per day, similar to 36,679 per day in February 2015. Of calls answered by NHS 111 in England in March 2015, 92.1% were answered within 60 seconds. This was less than in February 2015 (93.2%) and the average for 2014 […]

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NHS 111 Statistics – February 2015

There were 1,027,000 calls offered to the NHS 111 service in February 2015 This was 36,679 per day, which is fewer than in December 2014 and January 2015, but more than in every other month since NHS 111 started. Of calls answered by NHS 111 in England in February 2015, 93.2% were answered within 60 […]

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NHS 111 Statistics – January 2015

There were 1,166,768 calls offered to the NHS 111 service in January 2015, or 38 thousand per day. This was fewer than the 1,398,166 in December 2014, but larger than every other month since NHS 111 started. Of calls answered by NHS 111 in England in January 2015, 92.3% were answered within 60 seconds. This […]

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NHS 111 Statistics – December 2014

Of calls answered by NHS 111 in December, 79.4% were answered within 60 seconds. This was far lower than in November 2014 (90.6%), which was previously the lowest proportion in 2014. Since NHS 111 began in 2010, only March 2013 was lower (78.3%). In December 2014, 6.1% of calls were abandoned after waiting longer than […]

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NHS 111 Statistics – November 2014

Of calls answered by NHS 111 in November, 90.6% were answered within 60 seconds, less than in October (94.7%). So far in 2014, the standard of 95% calls answered in 60 seconds was only met four times: January, February, August and September. In November 2014, 2.2% of calls were abandoned after waiting longer than 30 […]

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NHS 111 Statistics – October 2014

The latest data for October 2014 comprises all 45 NHS 111 sites. Population estimates have been improved and now use consistent Office for National Statistics sources rather than a mix of data from 111 providers. Of calls answered by NHS 111 in October, 94.7% were answered within 60 seconds, less than in September (96.1%) and […]

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NHS 111 Statistics – September 2014

The latest data for September 2014 comprises all 45 NHS 111 sites. Of calls answered by NHS 111 in September, 96.1% were answered within 60 seconds, fewer than in August (96.3%) but more than the six months before August. In September 2014, 0.8% of calls were abandoned after waiting longer than 30 seconds without being […]

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NHS 111 Statistics – August 2014

The latest data for August 2014 comprises all 45 NHS 111 service sites. July 2014 data for Suffolk have been revised considerably, but the effects upon percentages at the national level are all smaller than 0.1 percentage point. a)   Of calls answered by NHS 111 in England in August 2014, 96.3% were answered within 60 […]

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NHS 111 Statistics – July 2014

The latest data for July 2014 comprises all 45 NHS 111 service sites. a)    Of calls answered by NHS 111, 94.1% were answered within 60 seconds in July 2014, a decrease from the previous month’s performance of 94.5%. This means that the target of 95% was not met for the fifth consecutive month. b)    In […]

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NHS 111 Statistics – June 2014

The latest data for June 2014 comprises all 45 NHS 111 service sites. a)    In June, there were 983,785 calls offered to the NHS 111 service. Scaled up, this would represent 12 million calls per year and 33 thousand per day across England to the NHS 111 service. May 2014 had 1,112,633, or 36 thousand […]

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