Knowledge of best practice and capability to create a culture, infrastructure and processes to ensure that patients, carers and communities – including marginalised groups – are involved as key partners throughout the commissioning process. This includes using patient feedback to shape services

These products will be of help to individual leaders, senior teams, governing bodies, extended teams and  whole CCGs:

Review of Early Warning Systems in the NHS

Chapter 3 of this review from the National Quality Board, looks specifically at the role that patient and public can play in the systems and processes in the NHS for safeguarding quality and preventing serious failures. See chapter 3, page 18.

Smart guide to engagement

The Smart Guides to Engagement have been written by experts to provide straightforward advice for CCGs on all aspects of patient and public engagement in an easily digested format. The guides, each just a few pages long, also include steps to take and further resources you can access.

The essential guide to the public sector equality duty

This guide is one of a series written by the Equality and Human Rights Commission to explain how public authorities can meet the requirements of the Equality Act 2010.

The engagement cycle: engaging patients and the public in commissioning

A half day regional workshop which will help you develop a highly engaged strategy for commissioning, using the new Engagement Cycle best practice from around the country. Create plans for immediate high impact actions to deepen and broaden lay involvement in commissioning.

NHS Institute’s Experience-based design for commissioners

This half-day workshop introduces the principles and practice of engaging patients and carers in improving pathways and services.

NHS Institute’s Commissioning a Positive Patient Experience

This one-day workshop uses coaching in the principles of Experience Based Design to improve patient experience across your pathways and services.

Case studies re Healthwatch

This document, produced by the Local Government Association, uses 15 case studies from Healthwatch pathfinder sites to illustrate 10 best practice recommendations for health economies.

RCGP’s Effective patient and public involvement

This guidance from the RCGP covers the importance of community involvement in ensuring an efficient and effective service. It includes information on the importance of patient participation groups and the best ways of interacting with communities, including those who are hard to reach.

Smart guide to working with Local Authority scrutiny

The Smart Guides to Engagement series is for everyone working in or with clinical commissioning groups (CCGs). The guides have been written by experts to provide straightforward advice on all aspects of patient and public engagement in an easily digested format.

CCG authorisation – self certification information pack

Information to support applicant CCGs in making declarations of compliance.  Choice, shared decision making is on page 6. Equality is on page 8.

NAPP support offer for CCGs

The National Association of Patient Participation (NAPP) offers a range of support for CCGs  to further develop their approach to patient engagement.

Building icon - shows that the resource is something to attendNHS Alliance Commissioning Academy: An introduction to social marketing

The module will help attendees to engage with their population over issues such as how services can be brought out of hospitals and into the community in a way that ensures involvement and support from the local population as well as how to target specific groups with specific approaches to secure real engagement and positive ‘buy in’. Following participation in this module you will understand the basic principles and concepts of social marketing and how to put them into practice in relation to GP Commissioning. You will also be equipped with the practical tools and techniques you need to apply them in your local situation and will develop an action plan for your own use.

Building icon - shows that the resource is something to attend

NHS Alliance Commissioning Academy: Patient and public involvement

This highly interactive module examines how GP commissioning can respond to people’s individual needs and experiences. Participants will find themselves learning from each other, as they explore a range of techniques that can be applied in their own practices and GPCC. The purpose of this module is to give participants a greater awareness of how patients and the public will be influencing commissioning decisions across the country. They will leave the workshop knowing how to identify practical solutions that can deliver real benefits to their patients and communities.

Person icon - shows that the resource is a place or person to learn fromThe Engagement Cycle – online resource to support patient and public engagement in commissioning

This free online resource will provide commissioners with everything they need to know when planning to engage patients, carers and the public in the decisions being made about health service provision.

Refreshed for the new NHS landscape, this resource offers a structured framework based around the commissioning stages and includes first-hand experiences, comprehensive information on all aspects of engagement in commissioning and links to additional resources.

This no-nonsense resource contains all you need to know to get started and ensure that patients and the public are at the heart of commissioning decisions in the future.

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Categories: CCG learning and support toolExtended teamGoverning bodiesIndividual leadersSenior teamWhole CCGs



  1. Mr Anthony R Querée says:

    On the 30th January, I attended the Fareham & Gosport CCG Governing committee public meeting-Chair Dr David Chilvers-agenda item 6 “Everyone counts” a presentation by Ms Sara Tiller, who adequately explained to the audience the CCG ‘achievements, and future intentions’.
    Ms Tiller explained Patient Participation Groups(PPG) as an essential guide to the CCG’s performance, using the ‘in house’ concerns provided by patients using the CCG’s Clinical services, and the importance of the 21 GP Medical Centres submitting their ‘In house concerns’, and requested she required ‘Feedback’
    Could Ms Tiller provide additional information-publicity posters/flyers, etc-or contact me, Kind Regards TQ.

    • Simon@NHS CB says:

      Hi Anthony
      Thank you for your comment. You would need to contact Fareham & Gosport CCG directly to request this information, their contact details can be found on their website.

      Kind regards

      Digital Communications Officer
      NHS Commissioning Board