Provider bulletin: 14 February 2018

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For action

Find out more about our lean management programme

Is your trust considering applying to the first cohort of our new three-year lean programme? Find out more about lean systems and the application process following our information sessions last week.

You have until midnight Wednesday 28 February to apply.

How can we improve our culture and leadership programme?

We are currently looking for feedback on phase 1 of the programme we’ve co-developed with The King’s Fund and the Centre for Creative Leadership, which helps you diagnose your current culture.

Please complete our short survey by 5pm Friday 23 February to help us understand how you are using the programme so we can continue to improve it.

If you have any questions, please email

Do you know an allied health professional who is a quality improvement champion?

Help celebrate the outstanding contribution made by allied health professionals (AHPs) to improving health, care and wellbeing for patients and communities at this year’s Chief Allied Health Professional Officer Awards.

Nominate a dedicated advocate of change and improvement, either an individual or a team, for our AHP quality improvement award by Thursday 29 March.

For information

Take part in our Burdett-funded study into the impact of shadowing

We are looking for acute trusts to participate in a study into the impact of shadowing on the confidence and effectiveness of newly appointed ward leaders (band 7).

The aim of this study, a joint project with King’s College London, is to determine whether a peer shadowing programme is an effective model for developing ward leaders as nursing leaders in general medical/surgical acute wards.

For further information, please email our Nursing Fellow for Leadership,

If you would like your trust to be considered as a research site, please email Director of Nursing – Professional Leadership,

New licence condition for NHS-controlled providers

We are introducing a new provider licence condition for NHS-controlled providers. Providers that meet the definition of an NHS-controlled provider need to ensure that from 1 April 2018 they are appropriately licensed.


Webinar: Model Hospital masterclass – understanding procurement

Tuesday 27 February 2018, 12.30 – 1.30pm

In the first of our series of Model Hospital masterclasses, analysts Mark Gorman and Ben Howitt will discuss the latest improvements and updates to the procurement metrics, the league table and procurement guidance.

It will focus on how the metrics have been calculated, what they mean and how they can help you to benchmark your procurement against other trusts on a more like-for-like basis.

Webinar series: NHS70 youth volunteering

As part of NHS70, the celebration of 70 years of the NHS, we are working with NHS England to encourage the development of youth volunteering.  To support the campaign there is a series of interactive webinars until May 2018.

The February sessions will cover youth volunteering case studies and March will cover recruiting and managing young volunteers.

Regional updates

North update

Demand and capacity training programme: applications open 26 February

Our demand and capacity programme is designed to develop organisations’ knowledge and skills in demand and capacity modelling, to help reduce waiting times for patients. The programme equips staff to train others and spread knowledge more widely at a local level.

Deadline for applications for trusts in the North East is 25 March 2018.

South update

Delayed Transfers of Care (DToC) event – South region

Tuesday 6 March 2018, 9.30am – 4pm

We’re holding an event for the South region in Reading on 6 March, focusing on tackling the issue of delayed discharges.

Recognising that this is a complex issue requiring system-based solutions, the event has been designed to look at the challenges both inside and outside of hospital which create delayed discharges.

The event is open to executives in providers and CCGs and local authority leaders.

Updates from our partners

NHS England

Reminder: CCG 360° stakeholder survey 2017/18

Those in NHS providers who have been nominated by their local CCG to take part in the CCG 360° stakeholder survey have until 23 February 2018 to do so.

If you are a nominated individual and have any queries about the survey, please email

Government Communication Service

Emergency response communications review

Heads of communications are asked to complete a government-led survey into emergency response communications across the public sector by 11 March. This will form part of the wider review and inform future emergency communications response, planning and training.

NHS Horizons

School for Change Agents online course

NHS Horizons is running a series of WebEx sessions as part of their School for Change Agents course, which is designed to provide staff with the skills to bring change within their organisation.

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