Provider bulletin: 4 July 2018

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For information

Deliver same-day care with help from new ambulatory emergency care (AEC) guides

Same-day care reduces admissions and improves patient experience. Our three new AEC resources offer guidance and highlight good practice to help you do this.

The guides focus on how to: identify a large cohort of patients who can be safely treated on the same day; optimise outcomes for frail older people; and avoid unnecessary admissions, reduce length of stay and improve flow during winter.

Three new safe staffing improvement resources

To help standardise safe, sustainable and productive staffing decisions, we’ve published safe staffing improvement resources for children and young people’s inpatient wards, neonatal care and urgent and emergency care. These resources include recommendations for board accountability and outline expectations for clinical leaders.

Criteria-led discharge in practice

Criteria-led discharge improves both operational performance and patient experience, and two new case studies have been added to our improvement collaborative showing how this can work in practice.

The oncology clinical service at The Leeds Teaching Hospitals NHS Trust developed and trialled a ‘criteria-led discharge tool’, and Bradford District Care NHS Foundation Trust created a discharge tracker for ward-based mental health patients.

If you have any resources to share to help other trusts learn from your initiatives, please email

Community and education and training standards published

As part of our costing transformation programme, we have published development version 1 of the patient-level costing standards for the community sector, as well as development version 1 of the education and training standards for all sectors.

The healthcare costing standards for England describe the costing approach we ask you to adopt. We will be working with a small number of trusts this year to further develop these standards and will be seeking further feedback ahead of wider roll-out.


Webinar: Model Hospital masterclass — understanding the nursing and midwifery compartment

Monday 16 July, 1pm – 2pm

Enhance your understanding of Model Hospital’s nursing and midwifery compartment, and find out how to interpret the metrics to identify productivity opportunities in your clinical areas in the latest masterclass.

Updates from our partners

NHS England

‘We are the NHS’ recruitment campaign launched

new campaign has launched this week to help recruit more staff into the NHS, and to retain existing staff. It will initially focus on nursing and then highlight other roles, particularly those with the largest shortages — such as mental health and learning disability, from the autumn.

The campaign, on TV, radio and social media, directs potential recruits to the Health Careers website, which provides information on different roles within the NHS and how to access them — including training requirements and funding.

National Guardian Office

New report calls for independent and timely investigations

The National Guardian has published her latest case review report about the speaking up culture at Derbyshire Community Health Services NHS Foundation Trust. In the report Dr Henrietta Hughes highlights areas of good practice, but also calls for the government to commission guidance to help support trusts to properly investigate speaking up independently and within reasonable timescales.

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