Provider bulletin: 3 October 2018

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For information

Lord Carter’s report on ambulance services’ operational productivity

The report, published last week, found if more patients are treated at the scene by paramedics, or better assessed over the phone when dialling 999 (avoiding the need for an ambulance when it is safe to do so), the NHS could treat patients closer to home and reduce unnecessary pressure on emergency departments and hospital beds.

Offering safe and quicker care could save the NHS £300 million a year by 2021, with a further £200 million of savings through improvements in ambulance trusts infrastructure and staff productivity.

New Model Ambulance compartments on the Model Hospital

To help you deliver the recommendations of Lord Carter’s report, we also released Model Ambulance compartments on the Model Hospital to help trusts identify opportunities to improve efficiency.

The new version of the Model Hospital tool, now including Model Ambulance, is easier to use and has been produced in collaboration with trusts. It now features bespoke productivity opportunities, clear comprehensive metrics and new support articles, videos and tips.

We’re also hosting a webinar to help you make the most of the new features.

ACT2improve interactive improvement tools

These new tools include digital versions of the sustainability model, process templates and stakeholder analysis – and offer a quicker, digital way to process your data. The tools are fully interactive, and you can collaborate on projects across organisations and share the results with others in your project group.


Webinar: Navigating the new features and designs of the new Model Hospital

Monday 8 October, 12.30pm–1.30pm

In the latest of our series of masterclasses, the Model Hospital team will help participants explore and navigate the new Model Hospital site with a specific focus on how to make the most of the new features and designs.

WebEx: National Stop the Pressure Programme — further information on pressure ulcer definition and measurement

Monday 15 October 3.30pm–4.30pm

Following feedback from trusts, we will be publishing an updated version of our pressure ulcer definition and measurement recommendation paper, along with responses to some other questions.

As part of ongoing support to help you implement these recommendations, we are hosting a WebEx to provide further information and answer any queries.

Register now by emailing

Updates from our partners

Department of Health and Social Care

Government Digital Service consultation on the EU web accessibility directive

The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 came into force on 23 September 2018.

These regulations mean public sector websites and mobile apps will need to be accessible to all users, especially those with disabilities, and meet common accessibility standards by the following dates:

  • all new public sector websites created or substantially changed after September 2018 should be compliant by September 2019
  • all existing public sector websites should be compliant by September 2020
  • all mobile applications should be compliant by June 2021

In the first stage, public sector websites published after the 22 September 2018 have until 22 September 2019 to become compliant, unless doing so would impose a disproportionate burden or the content or organisation is exempt.

The regulations also require public sector bodies to publish an accessibility statement on their website giving details of any parts of the website or app that are not accessible, an explanation of why, and links to accessible alternatives where appropriate.

NHS England and the Academic Health Science Network

Launch of life sciences industry (LSI) professional registration

To help you manage risk in your organisation,a new national register has been launched to provide NHS organisations with assurance that industry partners have been approved against a national framework before giving them access to NHS premises.

The implementation group, formed by NHS England, recommends that chief executives, medical and nursing directors ensure life sciences industry personnel can demonstrate they are LSI register accredited before being granted access to NHS premises and that your trust embeds this requirement as part of your standard governance and safeguarding arrangements.

Nursing and Midwifery Council (NMC)

Overseas nurses and midwives able to apply to work in the UK immediately after qualifying

As part of ongoing changes being made by the NMC to the international recruitment process, NMC has announced EU nurses and midwifes no longer need one year post registration experience to be eligible to apply to go on the register.

All those applying to work in the UK from outside the EU will still be required to show they’re safe to work and that they can communicate effectively in English.

These changes are part of a much wider ongoing review looking at how the NMC can improve the experience for people applying to work in the UK from overseas.


New impact report on diabetes

The report explores how NICE guidance has been implemented by the healthcare system and what progress has been made to improve outcomes for those with diabetes or at risk of developing the disease.

This is the fifth in a series of impact reports reviewing how NICE recommendations have been used in priority areas of the health and care system. These impact reports are based on data from national audits, reports, survey and indicator frameworks that show the uptake of the guidance and quality statement measures.

Professor Gillian Leng, NICE’s Deputy Chief Executive and Director of Health and Social Care, recently shared her thoughts about the report.

NHS Digital

New social care and support guide

The new guide to social care contains information for people who might need social care, their families and carers, to help them understand their options and access services.

You can signpost people to the information, or reuse it on your own website through a free syndication service which pulls up to date content directly from

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