Provider bulletin: 23 January 2019

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For information

Help us improve our Freedom to Speak Up guidance for boards

In May 2018 we issued the Freedom to Speak Up guidance and self-assessment toolkit and committed to refining it a year later based on your experiences of using it.

Freedom to Speak Up executive leads — we’d like to hear your thoughts on the guidance, which sections proved helpful and which didn’t, and whether the toolkit helped you complete a thorough review.

We will use your feedback to refresh the guidance, which will be published in the spring. The survey will only take 15 minutes and closes on Friday 1 February.

Creating a just culture

In partnership with the Department of Health and Social Care, and as part of our wider consultation Developing a patient safety strategy for the NHS, we would like you and your frontline staff to share your views on how we can create a just culture. A just culture is where staff involved in safety incidents are confident they will be treated in a consistent, constructive and fair way and not unfairly blamed.

This is a chance for you to have direct input through the Talk Health and Care online community. We would like to hear from as many people as possible, so please encourage your staff to participate.

Resource pack to support the early adoption of the National Early Warning Score (NEWS2)

The deadline for adopting NEWS2 in acute and ambulance trusts is Sunday 31 March 2019. To support you to do this, we have published a NEWS2 resource pack — developed with clinical input and in partnership with NHS England, Health Education England and the Royal College of Physicians.

The resource pack includes tools and resources to support you to plan and implement NEWS2 and contains examples of how other organisations are implementing it across the country.

Hand hygiene and infection control — share your views

Have your say on national hand hygiene policy

Hand hygiene is a key component of standard infection control precautions and remains a priority in tackling healthcare-associated infections. Our national infection prevention and control policy and guidance consensus group has been developing the content of a national hand hygiene policy for England.

We are keen to have feedback on this policy from as many frontline NHS staff as possible, so please share this survey and tell us what you think by Friday 1 February.

Tell us about your resources

To support the implementation of a national hand hygiene policy, we would also like to know what hand hygiene improvement resources you are using in your organisation. We would like to see whether there is an opportunity to combine all national and local hand hygiene improvement resources into a central repository and make it accessible to all providers.

Data from the corporate services 2017/18 benchmarking return now on the Model Hospital

Log on to the Model Hospital to find your updated corporate services metrics in the finance, governance and risk, HR, information management and technology, payroll, and procurement functions. You can also view your trust’s 2017/18 corporate services report and the new corporate services opportunity page.

Let us know if you have any feedback by posting in our Model Hospital forums, or by emailing

Updates from our partners

Department of Health and Social Care

EU Settlement Scheme now open

Following the Prime Minister’s announcement, the EU Settlement Scheme is now open and accepting applications. From 30 March 2019 onwards, you won’t have to pay for your application. Any application made before that date, including those that have already been made, will be reimbursed.

This public testing phase will be open to all EU citizens living in the UK who have a valid biometric passport. It will also be open to non-EU family members who have a valid biometric residence card.

There are also a number of resources you can use to help your EU staff to make an application.

For more information about the EU Settlement Scheme visit GOV.UK.

NHS England

Medicine supply update

Dr Keith Ridge, Chief Pharmaceutical Officer at NHS England, sent a letter last week to trust pharmacy teams and GPs explaining the steps that have been taken to maintain medicines supply in the event of a ‘no-deal’ Brexit.

CCG 360° stakeholder survey 2018/19

The survey contributes to the annual assessment of CCGs under the CCG Improvement and Assessment Framework and provides valuable insight and learning opportunities for CCGs. The survey has been significantly shortened this year, so it can be completed quickly and easily (including for multiple CCGs).

NHS providers are very important stakeholders and this is your chance to tell CCGs what you think. Nominated senior representatives in your trust will have received the online survey in an e-mail direct from Ipsos MORI — please encourage these individuals to complete this survey by Friday 22 February.

If you have any questions, please email

Leading transformational change across health and care

Tuesday 19 March 2019, The Oval, London

Hear about the contribution nursing, midwifery and care staff can make to transforming health and care and delivering the NHS Long Term Plan. This free event will motivate nursing, midwifery and care staff to lead transformational change, whatever their role and wherever they work and will showcase examples of good practice from the Atlas of Shared Learning and National Research Portfolio.

Register now.

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