Provider bulletin: 17 July 2019

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For information

Learning from deaths — national guidance for ambulance trusts

This new framework from the National Quality Board reflects the guidance for NHS acute, mental health and community trusts on learning from deaths — whilst recognising the different role and operational context of ambulance trusts.

Please share this guidance with your colleagues and encourage collaborative working with ambulance trusts on learning from deaths.

Upcoming changes to the Friends and Family Test (FFT)

We have also listened to views on how the FFT could work better in maternity services, emergency departments and inpatients services, so we will be changing the standard questions to improve the tool for enabling continuous improvement in healthcare

We’re expecting to publish revised FFT guidance in September for implementation from April 2020.

New toolkit to kick-start your team’s improvement project

Our new Improvement Fundamentals in a Day toolkit includes step-by-step guidance and facilitator videos on quality improvement (QI) techniques — as well as exercises and supporting templates — so you can run your own local CPD accredited QI workshop without requiring any improvement expertise yourself.

To receive a digital copy of the full toolkit, please contact

Top 25 inspirational women in healthcare announced

Chief Scientific Officer for England Professor Dame Sue Hill, Chief Nursing Officer for England Ruth May, Director of Primary Care for England Dr Nikki Kanani and Director of Workforce Race Equality Standard Implementation for NHS England Yvonne Coghill are among the 25 trailblazers helping to shape UK healthcare, announced by Pharmaceutical Market Europe.


Webinar: NHS spend comparison demo — a replacement of the purchase price index and benchmarking (PPIB) tool

Monday 22 July, 12.30pm–1.30pm

Our newly developed NHS spend comparison tool is more cost-effective and easier to use, with additional benchmarking functionality and analysis, and increased accessibility.

This webinar is essential for procurement colleagues who want to use and navigate the NHS spend comparison, compare supplier quotes and offers, benchmark existing contracts or those who are looking for product switching opportunities.

Health and Care Innovation Expo 2019

Wednesday 4 September and Thursday 5 September 2019, Manchester

Spaces are filling up fast for the biggest NHS-led event of the year. Over 5,000 visitors attended Expo last year, and 90% of attendees shared what they learned with other colleagues to inform improvement in their services.

Don’t miss out on key news about the future of our NHS — register now using code EXPO19 to get your complimentary NHS and local government tickets.

Our partners

NHS Digital

Make your digital services as accessible as possible

Taking on board user feedback, NHS Digital have updated the digital inclusion guide. It is now written in simpler language and includes advice and information based on priorities from the NHS Long Term PlanFuture of Healthcare and the Topol review.

They’ve also included new technology advancements like the use of voice-activated systems, as well as new case studies and examples of good practice.

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