Provider bulletin: 14 August 2019

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For action

How can we help you use Freedom to Speak Up (FTSU) guidance?

We are holding webinars for executive leads who need further clarification or assistance implementing the revised Freedom to Speak Up guidance for boards. To make these webinars as useful as possible, and to inform how we help FTSU leads, we’d like to know which areas you’d like us to focus on.

Tell us what you think and submit your requests by midnight Friday 6 September.

For information

Patient Safety Incident Response Framework (PSIRF) update

Following the launch of the NHS Patient Safety Strategy, we have updated our timescales for the PSIRF — which we expect to replace the existing Serious Incident Framework by 2021.

The new framework will be published as introductory guidance this autumn, with a small number of NHS providers testing early implementation. For all other organisations, the PSIRF is being published for information only, until further rollouts begin in autumn 2020.

Where best next? — support to reduce long hospital stays

We know it’s much better for a patient’s physical and mental wellbeing to leave hospital as soon as they are clinically fit.

These resources support staff to reduce long hospital stays, and highlight five key principles with practical actions you can take to help patients get home sooner. Resources include a guide for management teams, case studies, action cards and communications materials to use in your trust.


Health and Care Innovation Expo 2019 — just three weeks to go

Wednesday 4 September and Thursday 5 September 2019, Manchester

There’s still time to book on to theatre and pop-up university workshops at this year’s biggest NHS-led event. Sessions include ‘Getting it right for those with learning disabilities and autism’, ‘Reducing unnecessary prolonged stays in hospital’ and ‘Developing digital leaders of the future’.

Secure your place at a variety of limited-capacity sessions and hear the big announcements about the future of the NHS and social care — register now for free NHS tickets using code EXPO19.

Getting It Right First Time (GIRFT) — regional emergency medicine workshops

  • Tuesday 17 September, London
  • Wednesday 18 September, North East England and Yorkshire
  • Thursday 19 September, South East England
  • Tuesday 24 September, South West England
  • Wednesday 25 September, Midlands
  • Thursday 3 October, East of England
  • Tuesday 15 October, North West England

This workshop will focus on demand and capacity, patient flow, productivity, and finance — to support you to prevent overcapacity in your emergency departments.

Share best practice and learn from other providers in your region — register for your regional workshop now.

Updates from our partners

National Guardian Office

New Freedom to Speak Up (FTSU) training guidelines

These new national guidelines on FTSU training are applicable to all NHS trusts and providers, and include FTSU training principles, recommended training methods based on the needs of staff, and key learning objectives.

Organisations are encouraged to bring existing training in line with the guidelines. The National Guardian Office will also be working with Health Education England to explore the production of a widely accessible training package at a national level.

RAND Europe

Supporting NHS staff to manage violence: a review of de-escalation training

The 2018 NHS Staff Survey revealed that over 14% of staff reported experiencing physical violence or aggression at work.

To support the management, reduction and prevention of violence from occurring in the first instance — an issue highlighted in the NHS Long Term Plan — we commissioned RAND Europe to analyse and review the effectiveness of de-escalation training for NHS staff. Findings showed that this type of training has a range of benefits — including improved staff retention, reduced complaint rates and a reduction in lost workdays.

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