Provider bulletin: 11 September 2019

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For information

Revised friends and family test guidance

We have published revised guidance on using the friends and family test to improve patient experience, following nine months of consultations with healthcare professionals and the public.

Changes will take effect from Wednesday 1 April 2020 — find out what is changing and what you need to do.

Unsung Hero Awards — just a few weeks left to nominate your colleagues

These awards recognise and honour non-clinical staff, teams and volunteers who go above and beyond the call of duty for the NHS. It’s a great opportunity for you to shine a light on the hard work and commitment of people who are vital to your organisation but are sometimes overlooked.

Find out more and nominate your staff by Monday 30 September in any of the 11 categories, including communications, corporate services, volunteer of the year and lifetime service awards.


Temporary Staffing Conference 2019

Thursday 19 September, 10am-4pm, London

This conference is an opportunity for HR directors and temporary staffing managers to discuss how we can make the most of bank and agency staff in the NHS, and how to engage with national leaders on the future of temporary staffing.

The importance of evaluation in NHS engagement and communications

Thursday 19 September, 9.30am-3.30pm, London

This workshop forms part of our NHS engagement and communications development programme and will provide communications leads with practical evaluation skills, examples of good practice, and a better understanding of good strategic communications.

Please share this with communications leads in your organisation so they can register now.

National demand and capacity summit

Thursday 17 October, 10am–4pm, London

Hear about the reality of delivering demand and capacity work from other organisations, share good practice with peers, and preview forthcoming support offers from the national demand and capacity team at our next summit.

This event will be particularly useful if you are looking to improve demand and capacity modelling work or roll it out in your organisation.

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