Provider bulletin: 9 October 2019

This weekly newsletter is sent to NHS providers’ chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For action

Volunteers in NHS trusts survey

We would like you to complete a short survey about volunteers in trusts. The survey will help us to:

  • identify the latest numbers of volunteers that are supporting, or commissioned by, the NHS
  • identify what information is already collected by the system
  • inform the development of a national data set for volunteering
Please complete the survey by 5pm on Friday 25 October.

For information

‘People’ not ‘beds’ — changing the language we use in health and social care

We are changing the language around Delayed Transfers of Care (DTOCs) across health and social care — encouraging organisations to refer to, and report on, people delayed within hospitals rather than the beds they occupy. By doing this, we hope to further highlight the harmful impact (such as deconditioning) that can result from prolonged hospital stays and delayed discharges.

For more information on reducing delayed discharges and how you can contribute towards this area of work, please email Victoria Bennett ( or Tom Luckraft (

Developing allied health professional (AHP) leaders

Developing allied health professional leaders: a guide for trust boards and clinicians combines trust executives’ expectations of AHP leadership, with individual accounts from chief AHP leaders, identifying the common features of AHP leadership journeys. It has been developed to provide ideas and opportunities for aspiring AHP leaders, and those who support the development of the AHP workforce, to ensure we are developing the leaders the NHS needs for the future.

If you would like support to develop the AHP leadership capacity and capability within your organisation or system, please email Stuart Palma (

Updates from our partners

NHS Employers

Understanding the terminology used in system change

The new version of the Social Partnership Forum (SPF) Supporting system change — Jargon Buster aims to help NHS staff involved in system change understand the terminology used and why new structures and forms of service provision are being developed.

National Institute for Health and Care Excellence (NICE)

Impact report on maternity and neonatal care

NICE has published an impact report which focuses on how their evidence-based guidance contributes to improvements in maternity and neonatal care services. These improvements include a decrease in neonatal admissions and a decrease in emergency caesarean section rates, between 2016 and 2019, after implementation of NICE quality standard on multiple pregnancies.

Since publication of the first NICE maternity impact report, there has also been an increase of trusts providing women with high-throughput non-invasive prenatal testing for fetal rhesus D genotype.

Healthcare Quality Improvement Partnership

Audit Heroes Awards

As part of Clinical Audit Awareness Week (Monday 25 – Friday 29 November), the Audit Heroes Awards recognise professionals who undertake clinical audits as part of a healthcare organisation’s quality improvement programme. The awards have been expanded to recognise excellence in five categories: clinical audit professionals, clinical practitioners, students, volunteers, and team of the year.

If your employees are undertaking audit and QI work that deserves national recognition, you can nominate them, before Friday 1 November, on the Healthcare Quality Improvement Partnership website.

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