A personal, fair and diverse health and care system

A personal, fair and diverse health and care system is one where:

  • everyone counts;
  • everyone is treated with compassion;
  • services are personal, designed to give people what they want and need; fairness is built in – so that everyone has equal opportunities and treatment; the skills and experiences of employees from all backgrounds are used and valued;
  • people can choose the services they want and have as much support as they need;
  • everyone is treated with dignity and respect, and when they complain we listen and put things right;
  • talent flourishes and nothing stops people going as far as they want
  • we are accountable and patients and service users are informed and have more control; and
  • care doesn’t stop at the door, but helps people live healthier lives.