As part of ongoing work on the strategic priority areas highlighted by the Cancer Taskforce, we are looking to develop the evidence base and improvement plans for black and minority ethnic (BME) experience of care in cancer services.
From November 2017 we hope to increase take-up of the annual National Cancer Patient Experience Survey among all patients, including patients from BME backgrounds.
To achieve this, we have improved the wording in the survey invite letter, enclosed a new leaflet in the survey reminder pack that explains how survey responses are handled and used. Alongside this, posters and some advertising is being used to raise awareness of how patients can feedback on their care and treatment. Social media will be used to further encourage participation.
You can order copies of our materials from the Department of Health Orderline.
Support to complete the National Cancer Patient Experience Survey
Patients can get help, access a translator or complete their survey by telephone by calling the FREEPHONE helpline on 0800 783 1775. Patients can also ask for the questionnaire in large print. To find out more about giving feedback visit the National Cancer Patient Experience Survey website.
Ensuring access to ethnically appropriate care, treatment and support
An important aspect of this work is ensuring equal and timely access to ethnically appropriate wigs and prostheses for BME groups. In 2016 we wrote to CCGs and others about their experience in commissioning, providing and using specific support services, to enable models of good practice to be shared and to identify potential solutions for addressing this issue. Read the letter to CCGs asking for feedback.