How to contact NHS Improvement

Ask a question, make a complaint or a Freedom of Information request.

Contact NHS Improvement

If you need to ask for advice or raise a complaint or concerns with us, please follow our quick guide.

Primary care services

Please note: NHS Improvement does not investigate complaints about primary care, including GPs, dentists, pharmacies, opticians.

If you have a complaint about one of these services, please visit the NHS England website for more information on how to feedback or make a complaint about an NHS service.

Model Hospital

Please visit our support site for help articles around your queries or you can contact us directly at help@model.nhs.uk for technical and data related queries. Any feedback is always welcomed.

Speak to us

020 3747 0900

Our opening hours are 9am to 5pm, Monday to Friday. We are closed on bank holidays.

Switchboard

0113 825 0000

Email us

enquiries@improvement.nhs.uk

Write to us

Skipton House, 80 London Road, London SE1 6LH

We currently have limited access to our offices and there may be a delay in us acknowledging postal correspondence. Where possible, please contact us by email.

Contact the press office

Journalists wishing to contact the NHS England and NHS Improvement national media teams should use the following numbers:

To contact the national media team during normal office hours please call:

  • 0113 825 0958
  • 0113 825 0959

For emergency out of hours media calls only, the duty press manager can be contacted on 07768 901293.

Queries can also be sent to nhsengland.media@nhs.net. Please provide full details of your request and your contact information. This mailbox is constantly monitored.

Report a patient safety incident

Make a freedom of information (FOI) request

Request a speaker

Complete our online form to request an NHS England or NHS Improvement speaker for your upcoming event.

Suggest a resource

Complete our quick form to submit improvement tools, resources and ideas from within your organisation or across the health sector.