Down the line: Patient stories of digital primary care in a pandemic

Over the past 18 months, we’ve seen a major change in how primary care has been delivered.

We have lots of data on the shift to remote and digitally enabled modes of care: online, video and telephony. What we lacked was an understanding of how this felt for those experiencing this care.

What can we learn from their stories? How can we improve our services, and make sure no one is left behind?

Here in the East of England we shaped an approach with Traverse to gather these stories and create a patient video that summarises their experience.


All the quotes in this video are the actual words real people used to describe their experiences.

Video produced by Damn Fine Media



Full research report: Down the Line – Patient Stories of Digital Primary Care – March 2021

260321 Digital Exclusion_Patient Voice Launch

We will use this research and these stories as a catalyst for change, through a network of people passionate about digital inequalities working across the East of England.



For further information, contact Dr Brin Hodgskiss

Click here to join our digital inequalities network.