Information Technology workshops

Use of information technology is fundamental to many of the innovations on show at Health and Care Innovation Expo. Our 45-minute workshops developed by experts from NHS England, NHS Digital and others gave deep insight and learning that delegates could take back to their organisations.


Unlocking the power of digital healthcare: a look at benefits realisation during every phase of transformation activities to operationalise portable digital health records

Sponsored by Leidos

Speakers: Don Kosiak, Chief Medical Information Officer, Leidos; Nazrul Miah, Healthcare Consultant, Leidos; and Jamie Ireland, Strategic Health Accounts Manager (UK), Leidos

As small, medium and large healthcare organisations migrate to digitised, electronic patient records (EPR) there are key indicators and factors that contribute to benefits realisation at each phase of the process. Leidos discusses the commonality of challenges faced and delivers a look at how to leverage benefits realisation at each stage of the process. We will look at the intersects of supply-chain-management and cyber security when undertaking large scale transformational efforts to better integrate and interoperate with other healthcare institutions for a truly portable individual health record. Enabling patients to elect to share and contribute to improved personalised medicine initiatives.


A refreshing, modern approach to e-rostering

Led by Clarity

Speakers: George Lewis, Sales Director at Skillstream; and Thibault Laurentjoye, Head of Analytics at Skillstream

Join us as we take you on a journey from inception through to delivery of the game-changing ClarityROSTER technology.

Clarity, in partnership with Skillstream, deliver an innovative approach to NHS Trust e-rostering that is set to revolutionise the healthcare sector. Combining over seven years managed service and healthcare technology expertise, ClarityROSTER comes to the market with an experienced, yet fresh perspective. And uses the latest technology to address an age old requirement, very much like Uber or Airbnb. Making the complex simple.


Developing Sustainable Technology Solutions to Transform the Healthcare Experience

Led by Teva

Speaker: Ian Chakravorty

The session will highlight the real issues around developing a sustainable technology solution for both health care professionals and patients. We will focus on how to help all users understand the purpose and potential of technology to achieve improvements in the health of patients. During the session you will consider how using technology can create a transformational change in a way that patients can embrace and engage with.


Embracing Digital to Unlock Health Systems Collaboration

Led by Accenture

Speaker: Amie Smith Chapple

Explore, with Accenture’s panel, the myriad opportunities to increase collaboration across health and social care in the NHS by embracing technologies like NHSmail and other digital tools. Collaboration is crucial if the aims of the Five Year Forward View to make the NHS paperless by 2020 are to be delivered through robust, actionable Sustainability and Transformation Plans (STPs). NHSmail is already used by over a million NHS employees. As new capabilities come online, so do more chances to build further collaboration. NHSmail means Trusts, entrepreneurs and other organisations can drive innovative solutions by integrating with open APIs to leverage communication, collaboration and directory capabilities.


Paperless Hospital – from Concept to Reality

Led by Accenture

Speakers: Sara Ford, Managing Director at Healthcare Consulting Practise; Mark Anderson, Managing Director and EALA EMR Lead at Accenture; Frank McGuinness, ICT Programme Manager at Children’s Hospital Group; and Professor Keith McNeil, Chief Clinical Information Officer at NHS England

This ‘How to’ workshop and panel discussion will share leading thinking and experiences in the journey to becoming a paper-free Trust:

  • What is meant by Paperless?
  • What benefits can you expect to realise? What are the critical success factors that will influence the desired outcomes?
  • And finally, what governance is needed to steer the ship successfully – what does this mean for you?

Come along to hear Accenture and leaders in the field share their experiences


Reducing “did not attend” rates by improving patient communications

Led by Xerox

Speaker: Ruby Dey, from Maidstone and Tunbridge Wells NHS Trust

“If appointment letters too often fail to get to patients on time; and if 45 front-line administrative staff have to stop work half an hour early to fill envelopes; then you’d naturally welcome a better way of handling such critical correspondence, wouldn’t you?”
In our workshop, Ruby will discuss her approach to this challenge and share how she was able to achieve some fantastic results for the trust and its patients.This session will look at clinically led service developments that can deliver improved quality in ‘out of hospital’ care and up to a  9:1 return on investment, and will provide an insight into the robust economic impact analysis undertaken to demonstrate economies of scale, deliver efficiencies and improve patient experience.


How did we improve NHS decision-making and transparency through open data in 2 weeks?

Led by Valtech

Speakers: Jack Fitzgerald, Healthcare Director at Valtech; Julie Fidler, Product lead for My NHS at NHS Digital; Dan Klein, Chief Data Officer at Valtech; and Kevin Murray, Delivery Director at Valtech

As a key part of the transparency agenda, and with access to a wealth of open, comparative data, the My NHS team suspected they held the key to aiding better decision-making across the health and care sector.
So what did Valtech and NHS Digital do in the next 2 weeks to help surface those hidden insights? Join us as we talk you through our repeatable approach to creating real, impactful value from open data, and how we can help you do the same.

This session will tell the story of My NHS, showing the results we are delivering along with a brief overview of our planned next steps to improving the service, followed by a wider, open discussion on both our approach and the importance of data transparency in healthcare.


Accelerating Care: new-models.digital 

Led by MSD

Speakers: Dr Paul Grundy MD, MPH, FACOEM, FACPM, Chief Medical Officer and Global Director of Healthcare Transformation for IBM Healthcare and Life Sciences; Dr Nav Chana MA Ed, MBBS, FRSGP, Chair of the NAPC and GP in Mitcham, Surrey; Dr Junaid Bajwa, Director of Healthcare Services at MSD UK; and Dr Claire Oatway, Chief Operating Officer at Beacon Medical Group

This session invites international and national leaders to give their perspective on how digital solutions can accelerate healthcare within the NMC.  The session will start with an introduction and then lead into a panel discussion which will be based upon questions from the panellists and audience.

The speakers are all leaders with the Primary Care Home (PCH) Model of Care.  The principles of the PCH are similar to the Multispecialty Community Provider (MCP) – one of the Five Year Forward View types of vanguards.   The PCH Model of Care has been piloted in the UK in Fifteen ‘rapid test sites’ across England that have been chosen to develop and test a new enhanced primary care approach – which is in line with the ambitions of the Five Year Forward View and provides an opportunity for learning and development.


Solving patient flow challenges through analytics

Led by Dr Foster

Speaker: Thibaut de Cours

71% of acute trusts currently miss their 4 hours A&E target, mainly due to a shortage of beds. High bed occupancy rates also increase the risk of poor quality care and put great stress on the entire organisation. This picture illustrates the complexity of the problem, and shows a failure in how the system operates.
The bottle neck is at the discharge stage. Recent research has shown that discharging earlier in the day reduces the overall occupancy rate and the overall burden on the hospital. Despite this being widely known by those managing beds, it has been very difficult for them to consistently discharge patients earlier.
On the basis of our work in England on patient flow, we will describe what ‘good looks like’ and how real-time triggers tailor-made to the hospital’s specific situation can address these challenges. We will then open the floor for discussion.


Seeing the way forward in Mental Health: Using data and insight to deliver better care

Led by Otsuka Europe

Speakers: Dr William Hall, Consultant Psychiatrist and System Leader, and Caroline Gadd, Director, of Otsuka Health Solutions

Join Otsuka Health Solutions and Avon and Wiltshire Mental Health Partnership Trust to discuss how digital solutions can support system delivery and improve the lives of people using mental health services.

This session encourages attendees to consider the following questions:

  • Do you have robust plans in place to ensure care records are digital, interoperable and real-time by 2020?
  • Do you have a single view of the service user record telling a simple but comprehensive story?
  • Do you use analytics to enhance decision making?
  • Are your digital solutions co-produced with people that use the services?

Implementing the recommendations of the National Data Guardian’s reviews of consent and security

The National Data Guardian’s Review of Consent and Security was published in July 2016.  This workshop will explore what action health and care organisations can take now while waiting for the Government Response to be published.  Speakers include a member of the National Data Guardian Review team and Mark Golledge from the Local Government Association.


How mature is General Practice IT and is it fit for the challenges ahead?

Speakers: Sue Cooke, Programme Lead for GPIT at NHS England, and Lee Harrison, Project manager at NHS England.

For the first time, CCGs and General Practices across England can view the digital maturity of primary care against the standards outlined within the revised GP IT Operating Model 2016-18. This panel discussion will consider whether digital primary care is able to help address the current challenges facing primary care.


How information and data are helping take the Hertfordshire and West Essex STP forward – early insights into a linked economy

Speaker: Jacqui Bunce, Associate Director at East and North Hertfordshire Clinical Commissioning Group

The Hertfordshire and West Essex STP is made up of three CCGs that have become pioneers in the use of joined up health and care services for their 1.4 million population. They are integrating care in a way that is now reflected in NHS England’s Five Year Forward View.

Hertfordshire and West Essex STP is using pioneering data linking techniques from one of the broadest datasets currently available in England. Analysis delivers insights that lead to positive interventions from clinicians across a range of organisations. The session explores opportunities and challenges for service redesign, sharing information safely and legally.


Using digital technologies to prepare healthcare staff for the future

Speakers: James Freed, Chief Information Officer at Health Education England; Emma Scales, Programme Lead for Health Education England’s Technology Enhanced Learning (TEL) Project; Dr Michelle Bishop, Education Development Specialist at Health Education England’s Genomics Education Project; and Martin Sinclair, Technical Lead for Health Education England’s e-Learning for Healthcare Project.

Technology provides real opportunities to enhance health education, learning and patient care. In this workshop, Health Education England will introduce its latest digital learning approaches for all NHS staff and describe how it is both transforming the NHS informatics community and giving NHS leaders the knowledge they need to use technology effectively.


How NHS.UK is designing digital information and services around users’ needs

Speakers: Rachel Murphy, Digital Delivery Director at NHS Digital; and Martin Storey, User Research Lead for NHS.UK

NHS.UK is designing a digital health and care service that better connects people to the information and services they need. The user is at the heart of everything we do. Delegates will explore the benefits of adopting a user-centred approach in digital projects. We will show how NHS.UK approaches digital service design and agile working in a health setting. Delegates will take away tips and tools to use in their own organisations.