Sustainable Improvement and 5YFV workshops

The Sustainable Improvement team at NHS England focuses on ways in which improvements in patient care can also make healthcare delivery more efficient, ensuring it can be sustained for many years to come. These workshops were co-ordinated by the Sustainable Improvement team, the NHS Five Year Forward View team, and by Expo 2016 sponsors.


Intelligent Transparency

Led by the National Information Board

Jeremy Hunt, Secretary of State for Health, speaks often about the NHS as a learning organisation, using intelligent transparency to boost the quality of health and care services and to improve outcomes for citizens.

This pop-up university will examine what we mean by intelligent transparency, discuss its potential, explore how organisations currently use data and information for improvement, and look at the My NHS website as one tool to help.


Reinvesting for world-class cancer care: innovation opportunities from international research and leading systems that have the potential to transform our cancer outcomes in the UK

Led by Roche

What could world class cancer care look like? How close do we feel we are to achieving it? How clear are we on the value and benefit that driving innovations could offer? Dr Peter Harper, a leading consultant oncologist, will reflect on his experiences of both the NHS and private sectors (Hon Consultant Oncologist Guy’s and St Thomas’ NHS FT and King’s College Hospital NHS FT, Medical Oncologist Leaders in Oncology Care) as well as innovations seen during his tenure as Chair of ASCO International Affairs Committee.


Scorecards: The Good, the Bad, and the Ugly

Led by Dr Foster

Speaker: George Murgatroyd

Scorecards – collections of indicators to quickly understand organisational performance – are endemic within the NHS. Multiple national frameworks draw together disparate metrics in an attempt to offer a snapshot of quality of care patients receive. Similarly, almost every CCG and hospital devises their own groupings of measurements to support the monitoring of local improvement initiatives. Board reports are filled with them, and importantly, decisions are made on the back of them. With new models of care and increasingly integrated services, the NHS is striving to find ways of measuring performance across entire systems. But what makes a good – and bad – scorecard to monitor performance? What are the pitfalls to avoid when devising scorecards, and what does best practice suggest? Guided by a small group of experts, this workshop will provide actionable learnings on better measurement of healthcare performance, in a concise, understandable manner.


Improving hospital clinical and operational productivity through analytics

Led by Dr Foster

Speaker: Thibaut de Cours

Most acute trusts are failing to achieve their productivity targets, financial or clinical or both. One of the major reasons for this in our experience is that frontline staff are not provided with the information that could align them with their hospital’s overall productivity agenda.  The reasons for this are lack of data, information, process, technology and engagement around the data – as recently highlighted in Lord Carter’s latest report. On the basis of our work in England on outpatient productivity and inpatient clinical quality, we will describe what ‘good looks like’ and how real-time triggers tailor-made to the hospital’s specific situation can address these challenges. We will then open the floor for discussion.


Transforming Care Pathways at Scale with Intelligent Patient Platforms

Led by Accenture

Speakers: David Champeaux , Managing Director for Health Strategy at Accenture and Professor George Crooks OBE, Medical Director at NHS 24 and Director of the Scottish Centre for Tele-Health and Telecare

Learn how European healthcare providers are innovating in partnership with Accenture and Life Sciences companies to transform population health management along care pathways across health and social care ecosystems.
Our panel discussion and case studies will illustrate, for example, how heart failure readmissions or mental health crises can be reduced by leveraging platforms that integrate patient data management, patient engagement tools, insights and analytics, and connected devices – all with a patient centric service design and patient engagement focus.


Putting Primary Care at the heart of the new system

Led by PA Consulting

Speakers: Matthew Walker, Healthcare expert at PA Consulting; John Boyington CBE, Chair of Bury GP Federation; and Dr Nav Chana, Chair of the National Association of Primary Care

Huge expectations have been placed on primary care, and in the past this has led to grand designs which have proved difficult to deliver. This workshop will explore innovative approaches to delivering primary care services, the role of primary care providers in new models such as accountable care and the challenges that Primary Care providers will need to overcome to play a key role in the delivery of Sustainability and Transformation Plans.


Creating and sharing Urgent Care Plans

Led by Intersystems

Speaker: John Middleton, General Manager at Coordinate My Care

Coordinate My Care (CMC) puts patients in control of their own care plans. It also delivers great value and benefits to the clinical community, patients and carers. CMC are working toward their vision for a new Integrated Care Exchange that will realise interoperability across primary, secondary & emergency care providers throughout London & beyond.

A subsidiary of The Royal Marsden, CMC embarked on a programme to deliver the right care for end of life patients. Through effective interoperability clinicians can create, in collaboration with the patient, a care plan. This is then shared across london to acute services, Ambulance, and 111.


How can community pharmacy support the STP and Vanguard programs?

Led by Alliance Boots

With all the challenges facing the NHS, both financial and capacity, how can community pharmacy best support primary and secondary care?
With 1.6million people visiting community pharmacies every day, how can community pharmacy help reduce re-admissions and A&E pressures.
With over 11000 community pharmacies, what role can Community pharmacy play in anticoagulation, minor ailments, long term conditions which can help support primary care.
With all the various STP and vanguard programs, how will you involve and integrate community pharmacy to benefit patients and improve the capacity and efficiency in the NHS.


Pharmacy working together to put Lord Carter’s recommendations into practice

Led by Alliance Boots

Following the NHS Five Year Forward View, Lord Carter of Coles reported that ‘£3bn could be saved from improved hospital pharmacy, medicines optimisation, estates and procurement management.’

In hospital pharmacy, the more time pharmacists spend on clinical services, rather than infrastructure or back-office services, the more likely medicines use is optimised. There are many areas within infrastructure which can be delivered by community and hospital pharmacy working together to benefit patient care and improve operational productivity and performance.

Areas include examples of dispensing, supply, homecare and discharge. The session includes successes, challenges and potential future developments.


Creating the conditions to enable people to live independently with long term conditions

Speakers: Bev Matthews, Delivery Lead for Self Care Support at NHS England; Ben Page and Billie Ing from Ipsos MORI; and patient advocate Katie Clarke-Day.

In 2015 NHS England commissioned Ipsos MORI to carry out research into the challenges people face in managing their own conditions effectively. The research used real case studies to demonstrate how difficult people find it to navigate the health and care system.

This workshop will detail the findings of this research. It will be fully interactive, guiding participants through a process and asking them to come up with potential solutions and improvements they can make in their workplaces to assist patients to self-care.


Addressing the workforce challenges for 7 day hospital services

Speaker: Samantha McIntosh, Integrated Health and Social Care Manager at the Royal Wolverhampton NHS Trust

An interactive workshop giving delegates the opportunity to discuss 7 day service improvements in acute and community services has on the workforce and benefits to staff and patients, with a chance to discuss the successes and challenges with the managers, medical and therapy staff who implemented them.


Getting transformational change through collaboration: moving from plan to action

Speaker: Rachel Hinde, Senior Improvement Manager at NHS England

An interactive session with insights on developing effective local collaboration across health and care organisations and system partners. Hear our top tips and evidence from work with health and care systems delivering transformational change for patients and communities. Come ready to share your own experience and pick up case studies from others.


Planning by place: How will Sustainability and Transformation Plans deliver the Five Year Forward View?

Speaker: Jo Leneghan, Director of the Strategic Programme Office for the NHS Five Year Forward View

The Five Year Forward View set out a vision to transform services to create better, more sustainable health and care by 2020/21. Join the STP national programme director and local STP leaders to explore how 44 footprints are bringing together health and care organisations to tackle deep-rooted challenges and deliver the Forward View.


Person- and community-centred approaches in the Five Year Forward View: What they are and why they matter

Speakers: Francesca Archer-Todde, Service Manager at Being Well Salford; Chris Dabbs, Director of Innovation at Unlimited Potential;  Halima Khan, Executive Director, Nesta Health Lab; Sarah Henderson, Associate Director Improvement Programmes at The Health Foundation; and Don Redding, Director of Policy at National Voices

Realising the Value is an NHS England funded national programme to develop person- and community-centred approaches for health and wellbeing to support the Five Year Forward View. We are building evidence and developing practical resources to support spread. This workshop shares learning from local case studies, the evidence and wider good practice.