We hope that providers of healthcare services will continue to encourage patients to give feedback on their experiences of care and treatment so that the information can be used to drive continuous improvements and better address people’s needs. To do that, practices and trusts can use a variety of resources to promote and outline the benefits of providing feedback and to demonstrate that patients’ views have been listened to and acted on.

NHS England wants to help providers with this responsibility and has provided a range of resources for this purpose. Using these is entirely optional and some providers prefer to create their own materials.

The central materials on offer include animated films and an audio promotion suitable for use on websites, a range of posters and leaflets that work in different services, and some feedback forms for primary care. We also offer examples of an accessible feedback form in an easy read pictorial format. There are 5 versions, which can make the FFT question more inclusive for a range of service users, including people with a learning disability and children.

To access our range of posters, leaflets and forms, you will need to go to the Campaign Resource Centre website where the materials are available for download.

If you have any questions about the materials, you can contact us at england.friendsandfamilytest@nhs.net.

FFT animated film

This set of 4 short films explains what the FFT is in a simple way and they are suitable for use in most healthcare settings, and websites, with or without sound. You can view, share or embed the standard film from YouTube.

In the description under the film, you will find links to 3 further versions. The other films in this set are:

• This film with a British Sign Language translation: Put us to the test… the NHS Friends and Family Test – 2020 standard version with BSL
• A version of this film suitable for mental health services: Put us to the test… the NHS Friends and Family Test – 2020 mental health services version
• The film for mental health services with a British Sign Language translation: Put us to the test… the NHS Friends and Family Test – 2020 mental health services version with BSL

For providers wanting to create their own materials featuring the film characters, we can offer a set of more than 30 high quality images. If you want access to these, please ask for details.

Multimedia promotional materials

The following materials can be downloaded for free use:

• Audio promotion – This is a 30-second audio file with voice over and background music to promote the use of the FFT. You can download it for use as you wish, on websites, hospital radio and so on.
• Single slide promo for FFT – This PowerPoint slide is a prompt to patients to take part in the FFT and to find out more about it.  It is suitable for most healthcare settings.