General Practice Resilience Programme – Practice A, Midlands and East

Case study summary

The practice has recently been given a rating of ‘requires improvement’ by the Care Quality Commission (CQC) and didn’t have the skills and experience to address this. Supported by a team set up under the Practice Resilience Programme the practice developed a response to the CQC inspection report setting out steps to improve.

 

The practice has recently been given a rating of ‘requires improvement’ by the Care Quality Commission (CQC) and didn’t have the skills and experience to address this. The practice was struggling with managing the additional challenge that this brought on top of the regular work they were carrying out.

NHS England recommended that the practice contact the Supporting Change in General Practice Team (SCGPT) which had been set up using funding from the Practice Resilience Programme.

The SCGPT helped the practice to set out steps to improve. The first step was to ensure that the practice developed a response to the CQC inspection report, including a detailed action plan.

The practice was also given support to develop leadership and was also given training in improvement techniques. As a result, they are better able to respond to the challenges they face.