Publications Gateway Reference 03261
This guidance is to be used when considering NHS Continuing Healthcare (NHS CHC) redress payments for individuals. The document has been updated to reflect the ‘Principles for Remedy’ from the Parliamentary and Health Service Ombudsman (PHSO) for all public bodies. The guidance retains the principle of returning the individual to the financial position they would have been in had they been assessed as eligible and the need for redress identified.
CCGs will continue to consider the specific circumstances of individual cases, as they do now, to ensure that all individuals are returned to the financial position they should have been in, if redress is considered appropriate.
Why is NHS England doing this now?
NHS England has recently become responsible for this area. We are ensuring that the NHS makes the correct calculation for re-imbursement, including the calculation of interest, in line with PHSO guidance for public sector bodies.
Why is a refreshed guidance needed?
The last guidance was published by the Department of Health in 2007.