A Guide to using Discovery Interviews to Improve Care

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Improvement Challenges:

This guide from NHS Improvement described the work of the Coronary Heart Disease Collaborative and Critical Care programmes from 2000 to 2003. Following successful testing, the Discovery Interview approach is now used across a number of specialities in the UK health system.


This document provides information and guidance about how to use Discovery Interviews to improve care by understanding patient and carer experiences better and by gaining insight into their needs. The contents of this guide are divided into sections representing major elements of the Discovery Interview process, from thinking about carrying them out to planning and monitoring improvements that arise from their use.