Experience Based Design Using Patient and Staff Experience to Design Better Healthcare Services ; Guide and Tools

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This guide was developed by the NHS Institute of Innovation and Improvement and describes the ebd approach (experience based design): a method of designing better experiences for patients, carers and staff. The approach captures the experiences of those involved in healthcare services.


The first section is a guide which provides an overview of the ebd (experience based design)approach. The second part of the publication contains tools and advice which will help you to put the ebd approach into practice.