First steps in improving phlebotomy: The challenge to improve quality, productivity and patient experience

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Medical Conditions and Contexts of Care:
Improvement Challenges:

The NHS Improvement Diagnostics Team worked with a number of pilot sites to test Lean methodology, to demonstrate the benefits both to individual departments and the impact on the wider healthcare system of using this methodology.


This publication incorporates case studies from pilot sites supported by NHS Improvement which focused on applying small measurable changes which led to improvements in quality of services.