Improvement Leaders’ Guide – Involving patients and Carers – General Improvement Skills

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the fourth of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.
The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


The methods and models in this guide describe the importance of involving patients in improvement processes. It is illustrated with short case studies, showing how easily healthcare processes can be improved with a patient focused approach.