Improvement Leaders’ Guide – Leading Improvement – Personal and Organisational Development

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the last of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.

The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


This guide illustrates how to re-focus ability toward processes, systems and priorities. It will help to capture the knowledge and skills of improvement and engage others on improvement.