Improvement Leaders’ Guide – Managing the Human Dimensions of Change Personal and Organisational Development

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the twelfth of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.

The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


This guide defines the basics of change management in order to engage with colleagues and to better understand how some people find change difficult and need different types of help and support during the improvement process.