Improvement Leaders’ Guide – Matching Capacity and Demand Process and Systems Thinking

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the ninth of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.

The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


This guide compliments the Improvement Leaders’ Guide to process mapping. By helping to identify where there are delays to the patient flow and working to remove or reduce the restrictions, dramatic improvements to patients’ healthcare journeys can be achieved often without investment in more staff, equipment or facilities.