Improvement Leaders’ Guide – Process Mapping, Analysis and Redesign – General Improvement Skills

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Improvement Challenges:
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This is the second of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.
The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


Process mapping is an exercise that enables teams to visualise current processes and find improvements that have the greatest impact. This guide helps to engage with the staff who really know how things work, to set objectives and work together to redesign it.