Improvement Leaders’ Guide – Redesigning Roles Personal and Organisational Development

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the thirteenth of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.

The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.


Roles may need to be redesigned when process changes are made to improve patient safety, experience and outcomes. This guide provides ideas and tools for redesigning roles so that workloads can be managed and individual’s careers can be developed while giving real job satisfaction.