Improvement Leaders’ Guide – Working with Groups – General Improvement Skills

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Medical Conditions and Contexts of Care:
Improvement Challenges:
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This is the third of a set of fifteen guides produced by the NHS Institute of Innovation and Improvement covering 3 themes: General Improvement Skills, Process and Systems Thinking and Personal and Organisational Development.The Guides provide practical advice for use by anyone who wants to include service improvement in their work and are applicable to all areas of health care relating to service improvement.

Summary

Getting people together to make things better for users, patients and carers is fundamental to the improvement process. This guide describes how to get the right people, run the event and make things happen.