Making a Bigger Difference – A Guide for NHS Front-line Staff and Leaders on Assessing and Stimulating Service Innovation

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One of a suite of products and programmes which the NHS Institute for Innovation and Improvement innovation team developed to support NHS staff transform their services. ‘Making Innovation Happen’ aimed to support the NHS transform healthcare for patients and the public through the development and dissemination of innovative approaches and methodologies. The innovation publications also included: Thinking Differently; Experience Based Design; Creating a Culture for Innovation; Observation Tool; Sustainability Model.


The guide takes you through a five step process which incorporates detailed instructions, examples, and practical advice on how to use a number of tools and