The Organising for Quality and Value: Delivering Improvement Programme Engaging Involving & Understanding Others’ Perspectives

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This publication was part of the NHS Institute for Innovation and Improvement’s Organising for Quality and Value foundation level development programme in service improvement skills. It aimed to deliver the skills and techniques necessary for individuals to support their organisations in achieving QIPP (Quality, Innovation, Productivity, Prevention) objectives.


This learning resource contained exercises and reflections to develop stakeholder engagement skills to enhance projects that teams undertake. It aims to improve the outcomes and sustainability of service improvement by working effectively with stakeholders.