Through the Eyes of…Observation DVD and Card Pack

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One of a suite of products and programmes which the NHS Institute for Innovation and Improvement innovation team developed to support NHS staff transform their services. ‘Making Innovation Happen’ aimed to support the NHS transform healthcare for patients and the public through the development and dissemination of innovative approaches and methodologies. The innovation publications included: Thinking Differently; Experience Based Design; Creating a Culture for Innovation; Observation Tool; Sustainability Model.


The Observation Tool was developed to demonstrate the power of observation. It helps staff to realise that taking a step back and looking at their service with fresh eyes can be an effective way of understanding how they can improve the care that they deliver. The pack contains a short exercise that can be used with groups to help them experience the different perspective that observation can bring.


Full card pack

Video for this exercise