Terms and conditions

This page was last updated on 11 December 2017

References in these terms to “NHS England”, “we” and “our” are references to the National Health Service Commissioning Board known as NHS England. These terms apply to users of, and visitors, to our site. Please read these terms and conditions of use carefully before you start to use our sites(s). Access and use of this site by you constitutes your acceptance of these Terms and Conditions and your agreement to abide by them. This takes effect from the date on which you first access or use this website. If you do not agree to these terms, please refrain from using our site.

Accessibility and browsers

NHS England aims to make our site(s) and the material provided on them accessible to as many people as possible. We endeavour to ensure that our sites have been tested on all commonly used browsers and on a number of screen readers, but please note that you may see inconsistencies in the presentation of pages if you are using an older or deprecated version of a browser. Read further information on the accessibility of NHS England websites.

Information about you and your visits to our sites

NHS England processes information about you in accordance with our privacy and cookies policy. By using our sites, you consent to such processing and you warrant that all data provided by you is accurate.

Or further information see our Privacy & Cookies Policy.

Freedom of Information

The data rights and responsibilities of NHS England, its staff and of patients is governed by the Freedom of Information Act 2000 and the Data Protection Act 1998. For policy and other information see:

Linking to the Improvement Knowledge Hub website

We do not object to you linking directly to pages on this site. We reserve the right to move or change our website URLs at any time. Rather than deep linking we recommend linking to section homepages, which are less likely to move or change.

However, we don’t give permission to suggest that your website is associated, or endorsed by, NHS England.

Linking from the Improvement Knowledge Hub website

We are not responsible for the content or reliability of the websites we link to and do not necessarily endorse the views expressed within them. We aim to replace broken links to other sites but cannot guarantee that these links will always work as we have no control over the availability of other sites.

Due to the very nature of the internet we cannot guarantee our site or other sites we link to will always be available to you.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

You should ensure that you have appropriate protection against viruses and other security arrangement in place when using the internet.

Viruses, hacking and other offences

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which the sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Intellectual property

The names, images and logos identifying NHS England are proprietary marks. If you wish to copy or use the NHS England logo, you must get prior approval from our communications team by emailing them at: england.web@england.nhs.uk

Copyright

You may use and re-use the information featured on this website (not including logos or photographs) unless identified as another party’s copyright free of charge in any format or medium, under the terms of the Open Government Licence. We encourage users to establish hypertext links to this website.

Any email enquiries regarding the use and re-use of this information resource should be sent to: psi@nationalarchives.gsi.gov.uk

Disclaimer

The Improvement Knowledge Hub website and material relating to Government information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

If the needs arises, we reserve the right to amend, delete, suspend or withdraw the site without notice. NHS England will not be liable if you any reason our site or other sites are unavailable any time or any period.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the NHS England website. Nothing in these terms and conditions will operate to limit or exclude liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may revise these terms and conditions without notice. Please check regularly. Continued use of the NHS England website after a change has been made is your acceptance of the change.

Governing law

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and constructed in accordance with the law of England and Wales.

Your feedback or concerns

If you have any feedback or concerns about material which appears on our site, please contact us.

Thank you for visiting our site.