Working in the care sector

As nursing and care staff working in the care sector we are all passionate about delivering high quality person centered care that improves outcomes, experience and makes better use of resources for individuals we care for.

There are around 49,500 nurses working in social care. They are a key part of the overall workforce of 1.55 million people. As we move towards greater integration, it is vital that the important contribution those nursing and care staff colleagues make to manage complex care needs for thousands of people every day is recognized whilst also demonstrating and quantifying the unique contribution that they  bring to care delivery.

Nursing and care staff practicing within social care settings deliver relationship-centred care.  They work in partnership, both with colleagues and with people using services, in providing a consistent and high quality experience.

In embracing Leading Change, Adding Value and its’ ten commitments, there is an opportunity to drive essential change to improve their own and their teams’ abilities to create new ways of working and build a strong foundation for the future.

For people using social care the ten commitments within the framework when underpinned by the 6Cs make sure that people can say:

  • I can live the life I want and am supported to manage any risks;
  • I have choice and control and feel safe;
  • I have the information and advice I need to stay healthy and as independent as I want;
  • I am still connected to my local community through friends and family;
  • I have a voice to control the planning and delivery of my care and support;
  • I have caring compassionate support delivered by competent people;
  • My family is supported to care which helps us all to cope.

The 10 commitments, set out in the framework can help to focus our attention on reducing unwarranted variation.

Now is the time for care staff colleagues to highlight the great work they are doing as part of the health and care system and we would like to hear from you if you are leading change within your area of work. If you would like to submit a case study about the work you are doing, you can download a template to fill in and submit. You can also email us at for further information. Your case study could contribute to the Atlas of Shared Learning, one of the final products of the LCAV programme, sharing good practice across England.


Download the six page summary document Leading Change Adding Value – what it means for social care.

View videos to hear from care staff colleagues how they are leading change and adding value.

Care Maker and Senior Healthcare Support Worker adding value to mental health services

Colleagues from Black Country Partnership NHS Foundation Trust talk about how they have brought dentistry services to mental health patients. A Care Maker and Senior Healthcare Support worker describes how he was instrumental in leading the change to add value to the service.

Primary Care Navigators

Health Care Assistants at Oxford Terrace and Rawling Road Medical Group, Gateshead, discuss their roles as Primary Care Navigators, who advise and support patients and carers with any social needs that may be affecting their health.

Further links