Working with patient, families and carers

Nursing, midwifery and care staff represent a significant  proportion of the health and care workforce.  The ten aspirational commitments that underpin Leading Change, Adding Value (LCAV)  help us focus our efforts on areas where we are likely to find unwarranted variations in care. Three of those commitments place patients, families, carers and those we care for at the centre of all we do.

Commitment 4

We will be centred on individuals experiencing high value care

Commitment 5

We will work in partnership with individuals, their families, carers and others important to them.

Commitment 6

We will actively respond to what matters most to our staff and colleagues.

Here are just a few examples of how nursing, midwifery and care staff are truly placing individuals, families, carers and those we care for at the very heart of the care we provide, ensuring we always develop and deliver care in ways that matters to them.

You can make a difference

The LCAV national team are delighted to be working in partnership with the Dementia Carer Voices national ‘You can make a difference’ campaign and Thomas Whitelaw UK Project Engagement Lead.  Thomas was a full-time carer for his mother Joan, who had Vascular Dementia and sadly passed away in 2012. Thomas now works to share his experiences as a carer, inspiring thousands of staff to lead change and to pledge the difference that they will make.

By making measurable pledges, the outcome of which can be quantified, nursing, midwifery and care staff are reflecting the core of the LCAV framework – that all staff can lead change, and make a difference wherever they work and whatever their role. By doing so, pledges become much more than just an emotional reaction to hearing a powerful story on a day, but rather are a means by which intentions are turned into purposeful action that makes a measurable difference.

Learn more about the Leading Change, Adding Value and ‘You can make a difference’ partnership.

Homeward Bound

Homeward Bound tells the story of Lesley and her husband Seth Goodburn. At 49 years old, Seth was diagnosed with pancreatic cancer following a short history of feeling unwell. He died just 33 days after diagnosis.

NHS England worked in partnership with The National Council for Palliative Care, Pancreatic Cancer UK, Leeds NHS Teaching Trust Palliative Care Team and St Giles Hospice to share Lesley and Seth’s story and develop a suite of educational resources and learning units.

As part of this partnership, Professor Jane Cummings, Chief Nursing Officer for England worked with Lesley Goodburn to look at what we can do differently in the NHS to improve care and continue to respect patient wishes. Professor Cummings further supported this work on BBC News feature when it was first launched.  Find out more and access the Homeward Bound resources.

Providing care closer to home

Professor Jane Cummings’ blog reflects her work with Bren McInerney, a local community volunteer, and provides wonderful examples of how organisations and communities are actively working together to break down boundaries and provide seamless health services within the local community in Gloucestershire.

In this blog, Professor Cummings highlights how the Leading Change, Adding Value framework supports the drive to care for people, closer to home.

The Hot Potato Project – Leading Change, Adding Value case study.

In Cumbria challenges to access mental health support services had been identified and a longer wait period compared to other similar services within the country. To support members of a local youth theatre group understand more about mental health issues, a student nurse developed “The Hot Potato Project” and with support from the local Child and Adult Mental Health Service (CAHMS) created workshops where the young people could express their fears and anxieties regarding mental health and wellbeing whilst in a safe and secure peer environment.

Working with young people, a DVD was produced, which is now being used as an educational tool amongst the schools in Cumbria, educating both the young people but also the health professionals such as school nurses who are using it. It has also been used in a university for pre-registration students when discussing holistic care.

Visit the Atlas of Shared Learning to access all our Leading Change, Adding Value case studies showcasing how nursing, midwifery and care staff are improving the outcomes and experiences of those we care for and their families.