Hertfordshire provides training and ongoing support for support workers

Case study summary

Hertfordshire’s Positive Partnerships Team (PPT), part of Hertfordshire Partnership University Foundation Trust, works with provider services to give positive behaviour support (PBS) training to support workers. This gives them skills to help them to support individuals with complex needs in their own home, and reduces the need for long-term nursing care.


Set up as part of the national Transforming Care programme which is working to ensure people live in homes not hospitals, the team can be involved from the very early stages of a person’s transition process. They work closely with the clinical multi-disciplinary team, their colleagues from social care, family members and other key people within the person’s support network. They attend review meetings and can quickly begin working with the new support team as soon as they are recruited.

The team is made up of a practice development trainer and a team of co-ordinators and support workers. They provide a suite of training, including positive behaviour support and person-centred active support, all of which is delivered to staff teams from provider services across the whole of Hertfordshire.

They can provide ongoing support to a person who is being resettled, by supporting the implementation of an action plan and making regular visits to see the person in their own home and support their team. This provides additional opportunities for the support staff to meet, discuss and learn together. Following the training sessions, the PPT can provide ongoing and regular practice development sessions with the staff teams, to help embed the learning and make it bespoke and meaningful to the individual.

The team can also help to identify an individual’s interests and skills and can explore the person’s local community to identify opportunities for them to engage in their local neighbourhood. This promotes their life as a neighbour, rather than a service user.

Once it is felt that the person no longer needs clinical intervention from their intensive support nurses and other members of the multi-disciplinary team, the team can continue to provide support and reassurance to the individual and their support network.  If they need further clinical input in the future, the team can quickly signpost to specialist or mainstream intervention.


Emma Lovell, emma.lovell@hpft.nhs.uk