Health advice this winter

Help Us Help You when you need it

This winter there are more ways than ever for Londoners to get healthcare and advice from GPs, practice nurses, pharmacists and other local healthcare services. This winter, we’re explaining how through our #MyLondonGP and #HelpUsHelpYou campaigns.

On this page you’ll find everything you need to know about our campaign, including how to book evening and weekend appointments, how to get care from your pharmacist, how practice nurses can help you stay well, and also how you can get involved to help spread the word to your friends and family.

Follow #MyLondonGP and #HelpUsHelpYou on social media to find out more about all the different ways to access your local healthcare this winter.

Seeing a pharmacist at the first sign of illness

Pharmacists can give you fast and free advice about a range of health issues including sore throats, rashes, ear aches, and cystitis. If you’re eligible for a free flu jab, they can also administer that too.

You don’t need an appointment – you can just walk in to your local pharmacy store. It’s also now possible to arrange a face-to-face consultation with a pharmacist, during the day and out of hours. Call NHS 111 for this service.

If you think you or your family member need urgent care, call NHS 111 or contact your GP.

Find a pharmacy near you.

Watch: Darshan, a pharmacist in Lewisham, explains how he can help patients stay well this winter

Book evening and weekend GP and nurse appointments

More appointments are available during evenings and weekends with GPs and their teams.

To book an appointment, speak to your own GP practice and ask about extended access. Appointments may be provided at your own practice, another local practice, or at a local GP extended access hub.GP evening and weekend access

If you phone the GP practice outside normal surgery hours, a recorded message will tell you who to contact. Alternatively, you can call NHS 111 for urgent help.


You can find out more about GP appointments on the website.

Getting fast and effective advice from a practice nurse

Practice nurses are based in GP surgeries and are trained to treat a long list of health needs including colds and flu, urine infections, asthma management, joint pain, immunisations and more.

Contact your GP surgery to find out more about how a practice nurse can help.

Watch: Practice Nurse, Julie Roye, explains how practice nurses can help you stay well this winter

Managing your appointments and prescriptions online

All patients can now manage their healthcare online and:

  • book or cancel appointments with a GP or nurse
  • order repeat prescriptions
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

The service is free and available to everyone who is registered with a GP. Speak to your practice about accessing GP online services and make managing your healthcare quick and easy this winter.

Find out more about GP online services.

Find out more about #MyLondonGP