Help Us Help You when you need it
This winter there are more ways than ever for Londoners to get healthcare and advice from GPs, practice nurses, pharmacists and other local healthcare services. This winter, we’re explaining how through our #MyLondonGP and #HelpUsHelpYou campaigns.
On this page you’ll find everything you need to know about our campaign, including how to book evening and weekend appointments, how to get care from your pharmacist, how practice nurses can help you stay well, and also how you can get involved to help spread the word to your friends and family.
Follow #MyLondonGP and #HelpUsHelpYou on social media to find out more about all the different ways to access your local healthcare this winter.
Seeing a pharmacist at the first sign of illness
Pharmacists can give you fast and free advice about a range of health issues including sore throats, rashes, ear aches, and cystitis. If you’re eligible for a free flu jab, they can also administer that too.
You don’t need an appointment – you can just walk in to your local pharmacy store. It’s also now possible to arrange a face-to-face consultation with a pharmacist, during the day and out of hours. Call NHS 111 for this service.
If you think you or your family member need urgent care, call NHS 111 or contact your GP.
Book evening and weekend GP and nurse appointments
More appointments are available during evenings and weekends with GPs and their teams.
To book an appointment, speak to your own GP practice and ask about extended access. Appointments may be provided at your own practice, another local practice, or at a local GP extended access hub.GP evening and weekend access
If you phone the GP practice outside normal surgery hours, a recorded message will tell you who to contact. Alternatively, you can call NHS 111 for urgent help.
- Tracy, a patient from Lewisham, talks about how she’s benefitting from being able to see her GP at a time to suit her
- Isha, a patient from Hackney, talks about why extended access works for her
- Dr Mehta, a GP based in Hackney, explains why evening and weekend appointments work for patients in his area.
- Dr Velayuthan, a GP from Lewisham, tells us how to book GP care at a time that suits us.
You can find out more about GP appointments on the NHS.uk website.
Getting fast and effective advice from a practice nurse
Practice nurses are based in GP surgeries and are trained to treat a long list of health needs including colds and flu, urine infections, asthma management, joint pain, immunisations and more.
Contact your GP surgery to find out more about how a practice nurse can help.
Managing your appointments and prescriptions online
All patients can now manage their healthcare online and:
- book or cancel appointments with a GP or nurse
- order repeat prescriptions
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
The service is free and available to everyone who is registered with a GP. Speak to your practice about accessing GP online services and make managing your healthcare quick and easy this winter.
Find out more about #MyLondonGP
- Read how GPs in London are offering bespoke services for homeless individuals to ensure access to healthcare
- Watch more short films from patients and NHS staff on how to access advice and treatments
- Read stories from GPs, NHS staff and patients about primary care in London
- Find out more about the NHS England #HelpUsHelpYou GP extended access winter campaign and check out the materials for CCGs and practices (log in needed)
- Look at and download campaign materials for CCGs and practices on GP extended access
- Check out information for patients on GP appointments
- Visit the NHS.uk website to find information for patients about online booking and repeat prescriptions