The Leeds Way

Engaging a workforce of 15,000 in an organisation with a historically low staff engagement score is a challenge, but one that Leeds Teaching Hospitals Trust was able to meet between 2012 and 2017 when it saw the biggest positive shift nationally for an acute trust on its staff engagement score. It also shifted from 18 of its key findings being below average in 2014 to 22 being above average in 2017.

In 2014, the trust co-created with staff the Leeds Way, which sets out its vision, values and goals, and the agenda and expected behaviours for all staff. As well as evidence the Leeds Way has led to improved patient care, the ripple effect led to the launch of ‘Caring the Leeds Way’ by nursing, midwifery and allied health professionals.

The trust also incorporated Schwartz Rounds. The clinical lead educates the clinical community about the purpose of SCR and helps identify cases or topics for presentation, among other roles. The facilitator helps the presenting team to prepare their stories and facilitates the discussion.

SCRs are highly appreciated by staff, with 21% categorising them as good, 55% excellent and 18% exceptional. The response ratings for eight individual feedback items showed that all were rated as ‘agree’ or above by a minimum of 81% of participants.