The NHS Engagement and Communications Development Programme

We’ve designed this programme with NHS Improvement to support NHS engagement and communications professionals across all levels.


NHS Postgraduate Certificate in Health Communications

The course is part of an NHS joint engagement and communications development programme and is aimed at aspiring leaders in engagement and communications from across the health systems.

NHS England and NHS Improvement offer a programme of development the programme and the NHS PG Cert in recognition of the critical role the profession has in delivering the transformational change needed to support the NHS in the future. The leadership and expertise provided by engagement and communications professionals has a vital role to play not only in engaging with patients, staff and communities but in improving the patient experience.

Visit the CHCR website to find the module descriptions.

Cohorts 8 and 9

Applications for cohort 8 and cohort 9 are now closed.

Cohort 8 Cohort 9
13 January, Buckinghamshire 9 March, Buckinghamshire
30 March, Buckinghamshire 8 June, Buckinghamshire
7 September, Huddersfield 5 October, Huddersfield
9 November, Buckinghamshire 7 December, Buckinghamshire

If you want to apply please visit the CHCR website. If you have any questions please email

Who should apply

The bespoke NHS engagement and communications qualification is a part-time postgraduate course for those in permanent NHS engagement and communications roles at (AfC) Band 7 and 8 who aspire to positions of leadership.

Course topics

The course consists of four intensive week-long modules such as external, interpersonal, internal and management/leadership communications.

The bespoke course has been updated to reflect the current challenges facing senior engagement and communications teams in provider organisations, clinical commissioning group, sustainability and transformation partnerships (STPs) and/or integrated care systems (ICSs).

Applicants should be aware of the ambitions set out in the Long Term Plan.

NHS engagement and communications development workshops

Our bi-monthly workshops cover key topics relevant to NHS engagement and communications professionals with the aim of supporting engagement and communications teams across the system.

We aim to improve practical skills as well as understanding of the more strategic elements of engagement and communications vital to delivering the NHS Long Term Plan. There are 70 places per workshop and they are free to attend.

All workshop presentations can be found on CommsLink, or alternatively you can email

Workshops happening in 2020 and 2021 are now open for booking. To reserve your place, please visit our event pages.

Our free workshops are very popular and often fill up quickly. If you would like to be added to the waiting list for a fully booked workshop, please email with the following information:

  • Organisation and type (e.g. ALB, Trust, CCG)
  • Job title
  • Location
  • Any dietary or access requirements






Tuesday 29 September 2020 Crisis Communications & Reputation Management London 9:30am -3:30pm Broadway House, London, SW1H 9NQ
Tuesday 17 November 2020 Communicating Statistics and Finance to public, patients and staff Birmingham 9:30am -3:30pm The Studio, 7 Cannon Street, Birmingham, B2 5EP
Tuesday 28 January 2021 Developing, delivering and evaluating a engagement and communications strategy London 9:30am -3:30pm Broadway House, London, SW1H 9NQ
23 March 2021 Social Marketing (Behaviour Change) for NHS campaigns Manchester 9:30am -3:30pm The Studio, 51 Lever Street, Manchester, M1 1FN
25 May 2021


Public engagement in the NHS: Engaging with People and Communities London 9:30am -3:30pm Broadway House, London, SW1H 9NQ

NHS mentoring scheme

Our mentoring programme aims to support all NHS engagement and communications people at every level. The aim is for senior NHS engagement, communications and marketing professionals to mentor those in their local area or region. Although most of our mentors work or have worked in senior positions in the NHS many of our mentors come from health charities, national bodies and large third sector organisations.

If you’re interested in mentoring either as a mentee or becoming a mentor, please fill out the relevant form on the NHS Improvement website, and email the completed form to

NHS CommsLink

NHS CommsLink is an excellent place to share resources like campaign materials, good practice and success stories, create forums and blogs, and keep up to date with the latest need to know information. NHS Commslink is open to all NHS engagement and communications professionals.

Please email to request access.