NHS70: spotlight on personalised care

Two women give each other a high five

For many years the NHS has talked about the need to shift towards a more personalised approach to health and care. A one-size-fits-all health and care system simply cannot meet the increasing complexity of people’s needs and expectations.  As the NHS celebrates its 70th anniversary, the time has come to give people the same choice and control over their mental and physical health that they have come to expect in every other part of their life.

As well as being morally the right thing to do, a growing body of evidence shows that better outcomes and experiences, as well as reduced health inequalities, are possible when people actively shape their care and support.

And as local health and care organisations work together more closely than ever before, they are recognising the power of individuals as the best integrators of their own care.

Six elements make up the comprehensive model of personalised care:

  1. Shared decision making
  2. Personalised care and support planning
  3. Enabling choice, including legal rights to choice
  4. Social prescribing and community-based support
  5. Patient activation and supported self-management
  6. Personal health budgets and integrated personal budgets

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Case studies

Jackie and Kingston’s story

Jackie’s personal health budget pays for her assistance dog Kingston, who helps manage her physical disabilities and emotional wellbeing. He has given her a new lease of life as well as saving the NHS money. Jackie’s canine partner (assistance dog) Kingston knows just under 200 commands. He can put her clothes on the bed for…