Supporting staff health and wellbeing

Help restore and replenish NHS staff

People working across health and social care have come together and stepped up in ways never seen before, changing the way they work, making significant personal sacrifices and working harder and longer hours. As the pressure of the global pandemic eases and as we deal with health and social shifts, we are listening and hearing about how to best help NHS colleagues use this period of time to ‘restore and replenish’ following the challenges of the last few months. By reaching out to people, we’ll sign post to support as well as resources to help boost physical and mental wellbeing, adapt to the new ways of working, get the most out of annual leave and prepare for what we want from our future working lives, whatever it holds.

The NHS family has worked incredibly hard over recent months and will continue to do so, even after the peak of the current crisis. Research shows our people feel supported, but are highlighting that to feel fully effective, more help is needed to better understand personal capacity and get to where they want to be to feel satisfied professionally.

Around a third of our people are living with someone who is at high or moderate risk or are themselves in a higher risk group. Several resources will help navigate adjusting vulnerabilities and stay ahead of the pace of change with advice. So whether creating some space for yourself to talk in confidence feels like a good idea, finding ways to switch off and rest, or if helping a colleague discover some next steps to feeling better is a priority, NHS People wellbeing support provides a comprehensive set of free wellness, physical and psychological support, all in one place.

We want to lead compassionately and inclusively, so our people are involved in decision making, feel hopeful for the future and are confident in bringing their whole selves to work, no matter who they are. We are working to build confidence and trust in the vast array of support to drive uptake now awareness is high and to help people find effective help and new motivations, routines and energy as we work to manage our tiredness, confusion and exhaustion.

Whether as a working parent, someone neurodiverse, having lost someone close, facing spiritual challenges, with things unsettled at home, or with caring responsibilities, NHS people support is for you.

There is a range of wellness resources and professional line manager support available online. Below are some of our key offers of support for colleagues.

Staff support line

This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.

Call 0300 131 7000 – 7am to 11pm

Alternatively, you can text FRONTLINE to 85258 for support 24 hours a day, 7 days a week.

Bereavement support line

We also have a free, confidential bereavement support line, operated by Hospice UK.

Call 0300 303 4434 – 8am to 8pm, seven days a week

Bereavement and trauma support line for our Filipino colleagues

There is a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you at our NHS Bereavement and Trauma Line for Filipino Staff. This assistance is available from anywhere in the country and is provided by Hospice UK.

To book a consultation, call 0300 303 1115 – 8am to 8pm, seven days a week

Project 5 – Wellbeing support service

We’ve partnered with Project 5 to make free 1-2-1, confidential support sessions available for our NHS people. Project 5 is led by Clinicians and coaches and can link you to professionals with the skills to assist at a time of crisis.

Wellbeing apps

NHS staff have been given free access to a number of wellbeing apps from now until the end of December 2020 to support their mental health and wellbeing. Apps include SilverCloud, Sleepio, Daylight, Unmind and Headspace