Crisis Care

Crisis Care Concordat published in February 2014, the Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people get the help they need when they are having a mental health crisis.

Crisis Care Partnership Groups across the network have developed and submitted Crisis Care Concordat Action Plans.

MIND have developed a website where all of the action plans can be found and are encouraging local areas to upload examples of what excellent mental health crisis care looks like.

In addition to this work crisis care providers have developed a set of regional standards across Northern England.


The Network held a Crisis Care Concordat Sharing and Learning Event on 15 April 2015. There was lots of helpful and productive conversation and it was fantastic to hear about some of the excellent work that is being done across the North East and Cumbria.

The group on the day agreed that the 3 priority areas to explore collaboratively are:

  • Training
  • Conveyance
  • Information sharing

This has formed the basis of our Crisis Care work programme.

In addition to this we have worked with the North East and North Cumbria Academic Health Science Network on a specific project to work with mental health crisis and liaison teams, emergency departments, police, social care and the ambulance service to develop a better understanding of how the system can support people who are frequent users of urgent and emergency care services.  You can read more about the project, which was facilitated by North of England Mental Health Development Unit, and access the final report on our Managing Vulnerable Frequent Service User subpage.