This area of action looks at how people perceive the standard of care they receive. It studies reported and unreported experiences and gathers and uses direct patient feedback to drive continuous improvement in the quality of care and support provided.
- Senior responsible officer: Liz Redfern
Tools and resources
- Real time monitoring
- Experienced based design
- Mixed-sexed accommodation data sets on Department of Health website
- Patient experience data
- Friends and Family Test information