People must be at the centre of a more sustainable health system with services shaped around their needs and preferences. Understanding a patient a significantly influences the way in which people are supported to manage their long-term conditions. In particular, measuring patient activation using tools such as the Patient Activation Measure (PAM) enables care professionals to tailor their approaches to individual needs to improve their health outcomes, ensure a better experience of care and reduce unplanned care admissions.
Since NHS England opened applications for PAM licences in April 2016, over 90 sites (in partnership with other organisations) are now using the PAM tool to measure levels of patient activation in their local areas and to tailor interventions to support people to develop their knowledge, skills and confidence to manage their long-term conditions more effectively. These include provider trusts, CCGs, local authorities and third sector organisations.
PAM licences are available from NHS England as part of the Support self-management programme 19/20. If you would like to apply for Patient Activation Measure licences please email firstname.lastname@example.org for an application form.
PAM is best used to support people to develop their knowledge, skills and confidence to manage their long-term conditions more effectively; or to tailor people’s care to match their knowledge, skills and confidence.
For more information about Patient Activation please see the Frequently Asked Questions.
Available case studies: