Regional and local support

NHS England is providing support to GP practices through a network of locally-based Implementation Leads and Digital Clinical Champions.

Implementation leads are available to support the activities and requirements for implementing Patient Online. Clinical commissioning groups, local medical committees, commissioning support units, GP practices, and regional and area teams can ask them for tailored information on a range of subjects, such as:

  • efficient use of online appointments
  • business processes for patients to access their summary information
  • business processes for ordering repeat prescription online

Digital clinical champions are doctors and nurses from across the NHS who have experience of Patient Online services. They will focus on engagement with GP practices in designated geographical areas and support discussions with the regions about focused local promotion and support.

For more information on support go to our Patient Online Support and Resources Guide.

For information on contacts in your area please contact us: england.patient-online@nhs.net